Terms & Conditions
1. Conclusion of the contract
Before submitting your order, step 3 of the ordering process ("Preview") offers you the chance to check all the details again (e.g. name, address, payment method and items ordered) and make changes if necessary.
Once you have gone through the ordering process at zooplus.com by entering the details as prompted, you make a binding offer to purchase the goods from zooplus AG by clicking on the button "Place order" in the section "Step 3 of your order".
This offer is accepted (and the contract thereby concluded) by dispatching the goods you ordered. The contract is therefore brought about when the goods you ordered are dispatched. In certain cases, we may ask you for proof of identification and generally reserve the right not to enter into contract.
The details of your order are electronically stored. If you would like a printed copy, you can print out the "Order confirmation" which appears on your screen once you have submitted your order. If you have provided us with your e-mail address, you will also receive all the relevant details of your order by e-mail, which you can also print out directly.
2. Right of cancellation and returns policy
As our valued customer you have the unconditional right to cancel your contract within 14 days of delivery, without being obliged to state any reasons. To comply with this time limit, all you need to do is to either return the goods bought online or send a return request within the 14-day period by e-mail, telephone or fax to:
Phone: +49 89 95006-597 (Mo-Fr: 9:00 am - 4:00 pm, costs vary by country & length of call)
Fax: +49 89 95006-597 (Mo-Fr: 9:00 am - 4:00 pm, costs vary by country)
For the return address please contact our customer service for further details.
If you return goods bought online, the purchasing contract is cancelled and you will be refunded once the delivered goods have been returned. Should the goods show signs of use or damage on return, we reserve the right to appropriate compensation.
With the exception of orders from Germany and Austria we must request that you to return goods at your own cost. You will find all the documents necessary for returning goods together with the delivery note in the parcel.
If the goods arrive damaged, please contact zooplus for a full refund. Faulty goods are fully refundable, inclusive of delivery, return and extra costs. Please inform our customer service within the first 2 days of arrival, of faulty goods or goods damaged in transit.
Your statutory rights as a customer are not affected by any of these conditions.
3. Dispatch & Delivery
Deliveries can only be made while stocks last. In the very rare case that goods are not deliverable, we reserve the right to accept an offer in part. Delivery costs will be calculated on the resulting order value and charged only once.
We deliver to The United Kingdom (excepting Gibraltar & the Channel Islands), the Republic of Ireland, Poland, Italy, The Czech Republic, Denmark, The Netherlands, Belgium, Luxemburg, Finland, France, Germany, Sweden, and Austria. Our deliveries are made with the delivery service GLS and its relevant partners.
After an order is shipped, which is usually completed within one-two working days of its receipt, it usually takes three to four working days for it to arrive.
Please note that all deliveries must be signed for. The delivery service GLS and its relevant partners deliver either to you personally, or leave your order with a neighbour. The driver will leave you a written note stating the whereabouts of your package. In the case that no one was available to receive the delivery, the note will state a specific post office where you can pick up your delivery within the following 7 days.
Trade or wholesale orders cannot be accepted.
4. Prices and delivery costs
For shipping to most countries, we offer free delivery and handling on orders of €39 or above. Orders of a lesser value incur a small shipping and handling fee of €3.90 regardless of the number of packages, size, or weight of the consignment. For more information regarding shipping fees to individual countries, please click here.
Should delivery be undertaken in several stages for technical or logistic reasons, we will of course only charge you once for delivery costs.
5. Reservation of ownership
All goods remain unqualified property of zooplus AG until payment has been received in full.
6. Payment, coupons, due date, failure to pay
Payment for goods is to be made by credit card only. Unfortunately, we cannot accept payment sent in the form of cash or cheques. We accept no responsibility for loss. Please consider that we can only accept one voucher per order placed.
We will not charge your card until your goods leave our warehouse.
In the case of possible returns, the amount paid will be refunded.
Should your credit card have insufficient credit, we reserve the right to invoice you for the costs incurred in making requests for payment.
7. Identity of the contracting partner
Any contract entered into is concluded with zooplus AG, unless specifically stated otherwise.
zooplus AG
Eichenweg 4 a
85774 Unterfoehring
Germany
Phone: +49 89 95006-597 (Mo-Fr: 9:00 am - 4:00 pm, costs vary by country & length of call)
Fax: +49 89 95006-597 (Mo-Fr: 9:00 am - 4:00 pm, costs vary by country & length of call)
zooplus.com is the trading name of zooplus registered in Germany,
company number
München HRB 125080
VAT ID: DE 200164421
Executive Board
Guido Bienhaus
Andrea Domogalla
Dr. Cornelius Patt
Florian Seubert
8. Miscellaneous
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts. All points of these terms and conditions remain valid, even if one of the above points is invalid. We reserve the right to change these terms & conditions from time to time and recommend that you should look through them on a regular basis.
