Customer Support

We’re always happy to help

Please note that our contact number has been updated! Do you have a question - take a look at these FAQs:

Orders

Claims & Returns

Payment

Delivery

Customer Account

Benefits & Shop

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or take a look at the FAQs above

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Order Number You can find your order number in the order confirmation email, in “my zooplus“ - Manage account - Orders, or on the order invoice

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Would you prefer to speak to someone?

Please have your customer or order number ready as this will enable us to deal with your query more quickly. You will find both numbers on your invoice or under "my zooplus"

Our Customer Service Team is available:

Monday to Friday: 8am - 5pm
Saturday: 8am - 2pm

IE: +35 312 23 22 26
International: +44 186 595 13 03
Please note: the International hotline is in English