It’s empty in here!
This cat flap is as good as previous reviews but I cannot for the life of me work out how to programme for the evening In Only mode so I have to do it manually at night and in the morning. The instructions need to be much clearer; I think there is a stage missing.
My two cats are very nervous so I took the time to very slowly introduce them to their feeders, longer than the instructions suggested. It is a life saver, when one needs medication in their food the other can't nick any, and as one is on a diet I can now weigh out and monitor what he eats. Such a brilliant design, worth every penny and my cats love eating from them! If you have any problems contact their excellent customer service team, really impressed with them.
The flap is supposed to have a draught excluder but this is set so deep into the flap that it is basically useless. Also Sureflap support department don't respond to any emails, about anything, at all.
Zoey is a nervy cat but loves playing with toys, and I think she believes this is a toy!! I left it open for first few days and got her to go near it by putting a row of Dreamies leading up to where her chip would be recognised. She now opens it up without eating anything just wo watch it open and close!!
So I gave this 3 stars previously, as my fat boy was able to reach over the side and steal food as my old girl ate. I contacted Surefeed about this issue and they sent me an after market hood to add to the feeder. Problem solved, fat boy cant reach over the side any longer. As for squeezing in beside the old girl, the hood has also prevented that somehow. So pleased that my old girl can now have all the extra food she needs and can graze all day.
This large cat flap is perfect for my cats. They can come and go as they please until the curfew mode kicks in, they are in for the night. I had a minor issue when first installed called customer service, had a new one the next day. They even paid to return to defective one. Great service
I bought these because the pup kept stealing the cat's food and one cat would lick all the juice off her sister's food! It is a really good product and only got 4 stars because it just won't read the cat's microchips so they've had to wear collars and use the discs intead. I have since moved to the middle east and we have had a phalax of ants makings an exploratory foray in to the kitchen - the seal has kept the ants out of the dishes! And those ants are tiny, like a grain of sand :D
I bought this for my 2 cats. I thought it was great until one of them started bringing in mice and other creatures dead or alive! I would like if I could programme it so that pet A can go in and out and pet B out only, this would solve the night time hunting problem. To try to keep the hunting pet from bringing in mice, I manually selected the out only option but it doesn't work! It works fine the first time a cat uses it to exit the house, but then he is able to enter the house again.
We got this one as we have got 3 cats one of them is a Maine coon and he fits through fine at first we thought they would never get used to it we taped it open so they could use to going through the hole that was fine we then shut it and they took about a week to figure it out it took alot of treats and praise now they use it all the time
This a quality product which was easy to fit and set up. We did have a bit of a problem in that we had metal within our door but having spoken to Sureflap customers service (who were really very good )sorted the problem out and is now working excellently for our elderly cat ..Would recommend this product.
Ordered three as I have one chubster, who needs to lose a lot of weight and one cat who is slim...the other 3 being about the right weight. Chubster was of course eating more than his fair share of the food put down for the others. Registering their microchips was very simple and the training instructions very comprehensive and sensible. All five cats were happily using the cat feeders within a week. Now I can regulate the amount of food for the cat who is on a diet. Great purchase!
Bought the pet door to replace our old sureflap microchip cat flap when we moved recently as we wanted the curfew automatic open & lock function. So far very impressed and happy. Easy to install into our upvc door, easy to programme and simple to use. Thought the cat be a bit hesitant at first but no, she was in and out within 30 mins. (I guess the hard work of training happened with our last cat flap). allows entry after the curfew lock time has passed.
I have two feeders that I been working for over a year and clean up easily. Absolutely the best feeders I've come across that help me keep track of food and help maintain moisture in the wet food.
I've loved this cat flap, until.... My nervous cat didn't mind the click noise it makes before unlocking (I've read some scared cats were put off by it). It's not suitable for large cats. My 5kg boy can just about fit so large breeds might struggle or won't fit. Just to give you an idea, my JRT can't fit through. It's a bit of a pain to clean. It's not letting draught through. And here's why I feel I was cheated by them saying it'll keep your indoor cats safe etc etc. I have another cat who's partially blind and not street wise so only gets supervised garden time daily. BUT even he could work that click noise is when it's his chance to tailgate my other cat out! I've also witnessed it to unlock when my cat (not allowed to exit, only enter) was by the flap from the inside and my dog (chip not set up) was outside. It unlocked when it wasn't meant to! We're now having to shut kitchen door when not at home to ensure our blind cat won't get out. this was the reason why we invested in this cat flap in first place... Also be aware it will unlock when battery is low (mine didn't beep to let me know in advance). Please, ensure you take extra precaution if it's dangerous for your indoor cat to escape. I've contacted manufacturers, but they refused to add caution regarding tailgaters nor stop advertising it as safe in multi cat household...
A year since it was fitted and we can't rate this cat flap highly enough. We were newcomers to the world of cats and a work coleague recommended this cat flap. We have found it really easy to program & it continues to work faultlessly for our two young cats. The red battery warning light has just started flashing after 12 months of continued use. We definitely didn't expireience any draught issues as suggested by a previous reviewer. We absolutely love it.
We had the problem of neighbours' cats coming in through our existing catflap and polishing off Sooty's food. Sooty refused to wear a collar but had a microchip. A friend told us about microchip catflaps. We investigated and found good reviews for the SureFlap one. Bought it online,, my husband fitted it easily, just needing minor adjustments to the hole already there, Sooty got used to it immediately, clever cat, and the neighbours' cats have given up trying to get in. problem solved!
This is the third type of microchip flap that we've bought. The 1st one only worked when connected to mains power. The 2nd one would only open from the inside, so our cat was stuck outside. This cat flap keeps our little escape artist inside when it's locked. He had a bit of difficulty to start. The reader takes a short time to read the microchip before it opens the door. He is used to it now.
Used to have a sureflap one at our old house but had to leave it when we moved and was recommended this one by a friend. Works just the same but a bit cheaper!
Very good product with several different modes. My two timid cats are very timid and they were scared to use the flap because of the click sound. Started off using non-microchip reading mode, then moved to maximum delay option. Now they use the flap happily without any hesitation. Highly recommended.
We had previously owned the standard sized SureFlap microchip cat flap for several years, but decided to purchase this larger model due to our small elderly arthritic cat having trouble squeezing through our previous flap comfortably. This flap is everything we could have hoped for, and our cat is so much more comfortable! It has an exceptional range of different modes, including 2 modes that extend the time before the flap locks again after opening, which is really useful for nervous cats.
amazing product, works perfectly with my 2 cats. Easy to use, cats learned quicly how to get out and in. Keeps unwanted visitors away so residents can feel comfy and safe at home.
Does the job really well to keep out the annoying neighbour cat. I bought this to replace a standard Catmate cat flap in PVC - just needed a bit of extra cutting which was easy with a jigsaw. Following the advice is important to set it for your cat before fitting and use training mode for a few days. It took my cat a little while to get used to the slight tunnel from this cat flap and allowing him to get comfortable with this first and then the clicking of the microchip opening worked really well
The main reason I bought this was to prevent food theft by a couple of the neighbourhood cats but it also helps to keep the food fresher for longer as our cat is a grazer. The training mode is very good, very useful and very effective; there are settings for cautious cats too. It is easy to clean. So, full marks from me.
This cat flap does what it should. The manual makes installation and setup relatively simple. The flap opens for the right cats at the right time!
I bought a sureflap cat flap. Was ideal for several months, I then started to experience problems. I decided to send an e mail to the company advising them of the issues. There response was second to none. If all companies responded to there standard life would be so much nicer. I did not have to argue with them, they assessed the situation and responded accordingly. I would advise any customer experiencing problems, dont write a negative review, contact the customer service team, they are exceptional!A
I bought this recently as we had an 'intruder' in the house a few times which was causing my kitten a lot of distress. Took a few days to get used to it, especially as the flap was smaller than the original flap but after about 4 or 5 days he was using it happily enough. He hasn't quite worked out that other cats can't get in but he is settling down and is less stressed than he was. I just hope he doesn't get too big for the hole as it would mean getting a new glazed panel with a bigger hole.
This is perfect for what I needed it for, it keeps out neighbours/stray cats whilst also giving my cat the freedom to come and go as he pleases, plus no more lost chips that you have to attach to collars!
We've had this installed for over a year and it was a great decision to swap to a microchip flap. No more lost collars and having to pay for new ones. Very reliable once programmed. Easy to fit and the cats use it easily. Quieter than the infra red flaps. Very good product, would definitely upgrade to this.
Three days after installation, I can say this product works well, but the draught-proofing doesn't work. The flap rim does have a fuzzy material on it, presumably intended to seal against draughts, but it doesn't actually reduce the 2 mm gap all around the flap, which makes it very draughty when the wind blows.
I am so impressed! I acquired a Sureflap cat flap when I moved into my house two years ago and it has worked perfectly the whole time. Recently however I was woken at 1am to a cat fight and came downstairs to find a large ginger tom had gotten in and was stuck! Realised the cat flap had broken so following the online troubleshooter on the company website they diagnosed a problem they could resolve with a new part so at 3am on a Tuesday morning I got an automatic notification that they would send it out, which after another notification at 5pm the same afternoon, they did. It arrived the next day and was actually a complete replacement for the inside frame/door/latch. With their clear video tutorials it was easy to switch over and by 6pm on Wednesday it was as good as new and it didn't cost a penny! Efficient, effective and easy!
My male cat has to have special wet renal food but the female (who eats dry food) loves to eat it and then gets sick. This has been a time-saver as I don't now have to watch over them when they eat. He learnt very quickly how to use it and it's worth it's weight in gold.
We have two cats, one is a chubby cops and the other has food intolerance so we could not keep both cats without this fab solution. Takes a little effort to get them used to it but even our female (nickname PTSD kitty) got the hang of it. Working well after nearly a year. Lucille, our female has occasionally bullied her way into Ernest's food by holding the flap back with her head, but luckily he has never got into hers as he has the food intolerance. Also great for keeping flies off the food.
I bought this as a replacement for the SureFlap Cat Flap I fitted a year ago as the opening on the Pet Door is usefully higher and a bit wider for our smaller medium sized cat and also good size to look out from to check it’s safe the other side. It also has many other very useful benefits, such as custom modes for timid cats and further protection against intruder animals mode and many other benefits, especially for multi-pet households. Our cat and we are very satisfied with the Pet Door.
If you have a super greedy cat and a grazer cat like I do, this product is a must have in your household. I hesitated over the price for quite a while but there is nothing else like it out there. It is quite a big contraption but now I can feed my grazer cat and walk away knowing that the greedy cat will not be able to steal his food as soon as he can (it is very satisfying watching him try). The grazer cat will then be able to eat his food throughout the day as and when he pleases.
I first bought the SureFlap cat flap for my old flat, about 3 years ago. Previous to that I had spent a fortune on magnetic and then the petporte cat flaps. One of my cats, who likes to use his paws to open the door got himself stuck in both the magnetic and petporte ones, but never in the Sureflap. It's very well designed - the others led to break ins, but not the Sureflap. When I moved I bought another one for a double glazed door panel and it looks and works brilliantly. Highly recommend!
We were having secret visitors via our old cat flap and my cat was getting distressed, so we bought one of these, and after a few encouraging treats for him to get used to the new flap - it is a bit harder to push then the ordinary type, he was in and out without any problems. it is easy to set up, and definitely stops any unwanted visitors, and now my kitty can call his house and food his own.
I was a little skeptical that this was worth nearly £80, but it was so worth it. After about a week of the training mode, cat #1 (who likes to pick at her food throughout the day) had learned how to use it properly, and cat #2 (who is a greedy little fluff) has been desperately trying to work out how to get at the food ever since. Success! Highly recommended.
I have one elderly, grazing cat, who was getting thinner and thinner, and 3 greedy cats that need dieting. This allows me not to worry that the oldie gets enough food. And he is getting fatter. I really think it has bought him years of life!
At first I wasn't sure as our cat was very reluctant to use it....he's very cautious anyways and I think it freaked him a little when we programmed it as he wondered what was happening Anyway, because he was so reluctant to use it, I did what was suggested in the booklet and took out the batteries so that he could use it as a "normal" cat flap Then after a few days I just slipped the batteries in again whilst he was out and ever since then he has been coming in fine and not suspected a thing!
I purchased this so my elderly, thin cat could have free access to food without my fat boy eating it all. Took her just 2 weeks to work it, unfortunately fat boy quickly worked it out too. My old girl tolerates fat cat so they are both able to get under the chip reader together! Even if she isn't up to sharing, fat cat is tall enough to reach over the side plate and steal biscuits! So not ideal if you have cats that are friendly with each other or tall enough to reach over the sides.