Apply now to join Zooplus Marketplace as a trusted partner:
Selling on Zooplus Marketplace
Receive orders from Zooplus customers
Ship items and provide tracking information to customers
Eligible funds are paid out weekly to your bank account
Comission invoice is issued monthly by Zooplus
Need further information?
Please reach out to your Zooplus Marketplace team by sending an e-mail to:
info-marketplace@zooplus.com
The assortment ZP MP accepts/invites
Zooplus is the leading online pet platform in Europe. Driven by the vision of Celebrating Pet Love Every Day, zooplus caters to all pet parents’ needs with a comprehensive product range. You can list most of pets products, but the following items are forbidden.
To ensure the safety, legality, and ethical standards of our marketplace, the following categories of products are strictly prohibited from being listed:
Biocidal Products: Products designed to control harmful or unwanted organisms, such as pesticides and disinfectants.
CBD Oil: Products containing cannabidiol (CBD) oil, due to varying legal restrictions and regulations.
Living Animals: The sale of live animals is prohibited to ensure their welfare and prevent potential abuse.
Living Insects: Similarly, live insects are not allowed to be listed on our marketplace.
Electro Shock Collar or Training Material: Products designed for animal training that involve electric shock are banned to prevent cruelty and abuse.
Animals and Wildlife Products Classified as Endangered or Protected: Items derived from or related to endangered or protected species are prohibited to support conservation efforts and comply with international regulations.
Pharmacy Products (Temporary Block): Pharmaceutical products are currently temporarily blocked from being listed to ensure compliance with health and safety regulations.
The assortment ZP MP accepts/invites
Zooplus is the leading online pet platform in Europe. Driven by the vision of Celebrating Pet Love Every Day, zooplus caters to all pet parents’ needs with a comprehensive product range. You can list most of pets products, but the following items are forbidden.
To ensure the safety, legality, and ethical standards of our marketplace, the following categories of products are strictly prohibited from being listed:
Biocidal Products: Products designed to control harmful or unwanted organisms, such as pesticides and disinfectants.
CBD Oil: Products containing cannabidiol (CBD) oil, due to varying legal restrictions and regulations.
Living Animals: The sale of live animals is prohibited to ensure their welfare and prevent potential abuse.
Living Insects: Similarly, live insects are not allowed to be listed on our marketplace.
Electro Shock Collar or Training Material: Products designed for animal training that involve electric shock are banned to prevent cruelty and abuse.
Animals and Wildlife Products Classified as Endangered or Protected: Items derived from or related to endangered or protected species are prohibited to support conservation efforts and comply with international regulations.
Pharmacy Products (Temporary Block): Pharmaceutical products are currently temporarily blocked from being listed to ensure compliance with health and safety regulations.
Does Zooplus reimburse the fees if a partner doesn't receive an order?
No, but we will not charge any subscription fee for the first 3 months after registration for sellers to test Zooplus Marketplace
Does Zooplus reimburse the fees if a partner doesn't receive an order?
No, but we will not charge any subscription fee for the first 3 months after registration for sellers to test Zooplus Marketplace
How to start selling on Zooplus Marketplace?
Use the following link to apply for becoming a marketplace partner on Zooplus marketplace: Pipedrive Link
How to start selling on Zooplus Marketplace?
Use the following link to apply for becoming a marketplace partner on Zooplus marketplace: Pipedrive Link
Is there a VAT on the commission fee?
No, Zooplus will only charge the commission from the selling price+shipping cost without VAT.
Is there a VAT on the commission fee?
No, Zooplus will only charge the commission from the selling price+shipping cost without VAT.
How do I register as a Marketplace Partner on the marketplace?
Redirect to Pipedrive registration form/ a video that explains the process from the registration to pipedrive
How do I register as a Marketplace Partner on the marketplace?
Redirect to Pipedrive registration form/ a video that explains the process from the registration to pipedrive
Who pays the shipping and return costs?
Shipping costs are typically paid by the customer, though you have the option to offer free shipping. Return costs within the return period must be covered by the Marketplace Partner.
Who pays the shipping and return costs?
Shipping costs are typically paid by the customer, though you have the option to offer free shipping. Return costs within the return period must be covered by the Marketplace Partner.
What are the shipping guidelines?
The lead time for shipping is 2 business days.
What are the shipping guidelines?
The lead time for shipping is 2 business days.
How do I track my sales and performance?
Marketplace partners can track their sales and other performance KPI's in their dashboard.
How do I track my sales and performance?
Marketplace partners can track their sales and other performance KPI's in their dashboard.
How do I manage returns?
The Marketplace Partner must provide a free return label to the customer within the return period.
How do I manage returns?
The Marketplace Partner must provide a free return label to the customer within the return period.
How do I manage and fulfill orders?
Orders are fulfilled by marketplace partners who send the products directly to customers.
How do I manage and fulfill orders?
Orders are fulfilled by marketplace partners who send the products directly to customers.
How do I handle customer service?
You oversee customer service within the account, and customers will contact the Zooplus customer care team to connect with you. Zooplus customer care team will assist you on this.
How do I handle customer service?
You oversee customer service within the account, and customers will contact the Zooplus customer care team to connect with you. Zooplus customer care team will assist you on this.
What are the product listing guidelines?
You can find the product listing guidelines in your SELLER ACCOUNTS after you register.
What are the product listing guidelines?
You can find the product listing guidelines in your SELLER ACCOUNTS after you register.
What are available integration methods?
The following integration methods are available.
1) Marketplace partners can use Mirakl Connector (e.g. Shopify).
2) Marketplace partners can use manual API connection to upload catalog.
3) Marketplace partners who are partnering with Aggregators can import their catalog.
4) You can manually create your products.
What are available integration methods?
The following integration methods are available.
1) Marketplace partners can use Mirakl Connector (e.g. Shopify).
2) Marketplace partners can use manual API connection to upload catalog.
3) Marketplace partners who are partnering with Aggregators can import their catalog.
4) You can manually create your products.
How do I price my products?
Marketplace partners have the autonomy to set their own prices for products.
How do I price my products?
Marketplace partners have the autonomy to set their own prices for products.
How do I list my products?
There are different product creation methods accordingly with the marketplace partners' needs:
1) Products can be manually created using the Dashboard.
2) Products can be uploaded in bulk using the templates available on the Dashboard.
3) Marketplace partners can use Mirakl Connector (e.g. Shopify).
4) Marketplace partners can use API to upload catalog.
5) Marketplace partners who are working with Aggregators can import their catalog.
For further technical information, please reach out to the Zooplus Marketplace team.
How do I list my products?
There are different product creation methods accordingly with the marketplace partners' needs:
1) Products can be manually created using the Dashboard.
2) Products can be uploaded in bulk using the templates available on the Dashboard.
3) Marketplace partners can use Mirakl Connector (e.g. Shopify).
4) Marketplace partners can use API to upload catalog.
5) Marketplace partners who are working with Aggregators can import their catalog.
For further technical information, please reach out to the Zooplus Marketplace team.
Can I automate my Marketplace business?
Yes you can automate offer and order management.
Can I automate my Marketplace business?
Yes you can automate offer and order management.
Can I use APIs to manage my Marketplace business?
Yes, you can use APIs to manage your business.
Can I use APIs to manage my Marketplace business?
Yes, you can use APIs to manage your business.
Which documents are needed to starting selling on ZP Marketplace?
The following documents must be provided by the marketplace partner to sell on Zooplus Marketplace:
Terms and Conditions of the Partner
Righ of Withdrawal
Privacy Policy
For KYC Process:
Idenfication Documents
Company Information
Which documents are needed to starting selling on ZP Marketplace?
The following documents must be provided by the marketplace partner to sell on Zooplus Marketplace:
Terms and Conditions of the Partner
Righ of Withdrawal
Privacy Policy
For KYC Process:
Idenfication Documents
Company Information
How long does it take to start selling on ZP MP from 0?
Depending on the size of your catalog, it will take approximately 7 days to start. (we need to check, we might exclude this question for the MVP)
How long does it take to start selling on ZP MP from 0?
Depending on the size of your catalog, it will take approximately 7 days to start. (we need to check, we might exclude this question for the MVP)
How do I use the Marketplace Partner account?
Marketplace partners can follow the training available on the dashboard to understand how to use your Zooplus marketplace account.
How do I use the Marketplace Partner account?
Marketplace partners can follow the training available on the dashboard to understand how to use your Zooplus marketplace account.
How do I receive payments? How do I setup payment system?
Zooplus is partnering with Adyen for payment solutions. Zooplus will collect the payments on behalf of marketplace partners. Within the payout cycles, Zooplus will payout the marketplace partners. To setup your payment system on Zooplus, the partner provides the company bank details and validates their identity during our KYC process.
How do I receive payments? How do I setup payment system?
Zooplus is partnering with Adyen for payment solutions. Zooplus will collect the payments on behalf of marketplace partners. Within the payout cycles, Zooplus will payout the marketplace partners. To setup your payment system on Zooplus, the partner provides the company bank details and validates their identity during our KYC process.
Does Zooplus have one commission invoice per month?
Yes, we will provide 1 invoice per month with all transaction and monthly fee.
Does Zooplus have one commission invoice per month?
Yes, we will provide 1 invoice per month with all transaction and monthly fee.
What is the timeline for payouts and payout cycles?
Funds from each order will be blocked for 21 days after shipping to ensure sufficient balance in case of refunds.
After 21 days, the funds will be paid out.
What is the timeline for payouts and payout cycles?
Funds from each order will be blocked for 21 days after shipping to ensure sufficient balance in case of refunds.
After 21 days, the funds will be paid out.
How do I handle customer invoices?
Customer invoices must be uploaded to Mirakl, and Zooplus will subsequently send the invoice to the customer via email. (Invoice can be uploaded using manual upload or API.)
How do I handle customer invoices?
Customer invoices must be uploaded to Mirakl, and Zooplus will subsequently send the invoice to the customer via email. (Invoice can be uploaded using manual upload or API.)