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Food inedible - no refund from zooplus -Order elsewhere

Ordered 4 boxes(48 pouches) in early December. I've been feeding Hills to my cat since he was 8 weeks old so I'm familiar with he product and the usual chunky consistency. All 48 pouches I received from Zooplus were complete mush, and smell foul - completely unusable. I've never had this issue with any other hills products purchased anywhere else. After contacting Hills directly, they informed me under their product guarantee, Zooplus need to refund me for all 4 boxes. After weeks, still nothing

Happy kitten

My cat loves it so much!

Reviews from other countries

Selección de carne y pescado (24 x 85 g) - Pack Ahorro

My cat really likes it

Good quality food

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Selección de carne y pescado (24 x 85 g) - Pack Ahorro

My cat really likes it

Quality food

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Ποικιλία Ψαριών

Very good!

My cats absolutely love this food. We keep buying it, but they never get bored of it—they always eat it with enthusiasm!

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