26/12/18 | Adam
catalog.explore.reviews.rating.accessibility.label: 4/5

I'm gutted, even though it's a great product

Unfortunately, like only 1 other reviewer, this product seems to be ineffective for my situation. Bought 2 and the greedy cat took to it immediately, but the one who likes to graze won't go near it. He doesn't want to put his head under the arch, and the motor sound terrifies him. Alas, I was so excited for this and feel really sad. Otherwise it's a great product.
14/12/18 | Jackie
catalog.explore.reviews.rating.accessibility.label: 4/5

At last!

I didn’t think my daft cat was going to get it but after almost 6 weeks he’s had a eureka moment and ‘by Jove he’s got it’! We have one cat on a special diet so now he’s learned which bowl is his and all going well. Great idea just give it time and they will get it eventually. Only one design flaw is when on trainer mode the light constantly flashes draining the battery and as with our stupid cat got through lots during that phase.
15/09/18 | Christina
catalog.explore.reviews.rating.accessibility.label: 4/5

A problem solved

I put a few treats in the bowl and my cat's chip was registered straight away. The learning process is well designed. My fussy grazer learned to use this within a few days. Now I can leave her food down, safe in the knowledge my other cat - an ex-stray, rubbish bag raider who is *always* hungry - can't steal it. Only negatives are the box wasn't glued together properly and fell apart when opened. And I find the open/close switch sometimes doesn't register it was pressed.
catalog.explore.reviews.rating.accessibility.label: 4/5

Sureflap give great customer service

I have had one of these for years and with 2 cats in and out it has worked hard. It is great that other cats can't get in, because our cats need to know they are safe from the local tomcat tearaway. Anyway if bits have worn over the years a quick look at sureflap website gives access to trouble shooting guides and videos. The customer support team get back to you really quickly and help sort it out. I would definitely buy one again.
03/12/17 | PAUL BROWN
catalog.explore.reviews.rating.accessibility.label: 4/5

works well but draughty and noisy

change from a standard flap to a micro chip flap . neighbours cat would get in and eat all the food. programming realatively easy. batteries only last 4 months of 4 cats in and out 24/7 and when they do fail it jus fails by ticking open and closed ALL the time day and night till they are changed. its loud.... loud enough to wake you up and the door has a gap between the insulation and the tunnel,,, so its draughty but it does work. noisy and draughty sorryp
catalog.explore.reviews.rating.accessibility.label: 4/5

Very good quality cat flap

This cat flap is as good as previous reviews but I cannot for the life of me work out how to programme for the evening In Only mode so I have to do it manually at night and in the morning. The instructions need to be much clearer; I think there is a stage missing.
16/07/17 | Louise
catalog.explore.reviews.rating.accessibility.label: 4/5


I bought these because the pup kept stealing the cat's food and one cat would lick all the juice off her sister's food! It is a really good product and only got 4 stars because it just won't read the cat's microchips so they've had to wear collars and use the discs intead. I have since moved to the middle east and we have had a phalax of ants makings an exploratory foray in to the kitchen - the seal has kept the ants out of the dishes! And those ants are tiny, like a grain of sand :D
01/07/17 | Sarah
catalog.explore.reviews.rating.accessibility.label: 4/5

Great Door

We got this one as we have got 3 cats one of them is a Maine coon and he fits through fine at first we thought they would never get used to it we taped it open so they could use to going through the hole that was fine we then shut it and they took about a week to figure it out it took alot of treats and praise now they use it all the time
catalog.explore.reviews.rating.accessibility.label: 4/5

No more unwanted visitors

I bought this recently as we had an 'intruder' in the house a few times which was causing my kitten a lot of distress. Took a few days to get used to it, especially as the flap was smaller than the original flap but after about 4 or 5 days he was using it happily enough. He hasn't quite worked out that other cats can't get in but he is settling down and is less stressed than he was. I just hope he doesn't get too big for the hole as it would mean getting a new glazed panel with a bigger hole.
15/03/15 | Colin
catalog.explore.reviews.rating.accessibility.label: 4/5

Great, but watch out for escape artists

We've owned the standard SureFlap microchip cat flap for a couple of years and recently upgraded to the dual scan after getting a 6 month old Bengal kitten as we wanted to keep him indoors whilst allowing free exit and entry for our existing cat. Build quality of the updated flap is of the same high quality, if not slightly better with uprated draught exclusion. The principle of the dual scan is excellent, however the Bengal learned within 2 weeks that if he follows right behind the other cat whilst he is going outside, the kitten can get out too before it latches. So, a good product but if it's critical that a cat stays indoors, don't rely entirely on the cat flap to keep him in.
12/09/14 | John T
catalog.explore.reviews.rating.accessibility.label: 4/5

Good but why no cover?

This does the job well. But there's just one issue. When you lock it, there's no cover you can slide over the door like with some other cat flaps. How is the cat going to know... So you end up with a very confused and distressed puss pawing at a locked door wondering why they can't get out as normal.
15/05/14 | Sue Wake
catalog.explore.reviews.rating.accessibility.label: 4/5

Wish I'd got the larger one!

Great product but really wish I'd bought the larger one. All 3 of my cats struggle to get through the flap. Currently using with free entry and exit to give them a chance to get used to the tight squeeze. If your cat is over 6kg, I recommend you buy the larger one! Can't fault the delivery service, ordered on the Saturday before a bank holiday and here on the Tuesday. Excellent.
11/04/14 | CrabbyHorse
catalog.explore.reviews.rating.accessibility.label: 4/5

Our scaredy cat

We used to have an ordinary flap at the entrance to a tunnel through house wall, but other cats were coming in. The Sureflap works perfectly except that our cat was totally spooked by the dropping of the latch and the accompanying clicking noise when he was in the middle of the tunnel coming in (and this is the newer quieter model). He made ungainly exits, rear-end first, back onto the patio! So we had to go back to the basics to regain his confidence going through the tunnel. First with a bare tunnel, then the flap with no batteries (no click) and propping the flap open, then the flap closed and finally the batteries back. I put strips of black insulating tape at the bottom of the flap so that he couldn't see the latch dropping either. This did the trick, and now, three weeks after the initial installation he is at last coming in - and the neighbour's cat - who was using it all through this period, is thwarted! Great product and a very helpful help-desk at Sureflap.
20/02/14 | Janie
catalog.explore.reviews.rating.accessibility.label: 4/5

It's made all the difference...

Cat flap arrived promptly. Replaced old one with no probs. Have two cats who have used a flap for previous 2 years. One cat got the hang of it straight away; the second is much more nervous and it's taken a month of coaxing to finally get her through - she was scared of the 'click' noise that it makes as it opens. Food was the best bribery. Bit of a hassle to get her to use it but no Toms seem to have visited; so no nasty smells or food guzzled by visitors.
24/06/13 | Russ
catalog.explore.reviews.rating.accessibility.label: 4/5

Almost perfect

I have had one of these for a year now. We had trouble with feral farm cats getting in and this device stopped them for a while. Our cats love to poke their heads in and make the electric switch click, this runs down the batteries in about 4 months. No big deal. The main problem is the the bottom of the door does not have enough mass to positvely close after each cat passes so, on a windy day it can remain just unlatched. That's enough for Ginger Tom from the farm to dive in and cause havoc. I solved this by putting some sticky backe lead tyre balancing weights on the bottom of the door. Now it closes every time, denying GT his spary fest.
13/04/13 | Sharron
catalog.explore.reviews.rating.accessibility.label: 4/5

no more unwanted visitors

I bought a SureFlap Cat Flap over a year ago and it's been one of my best cat related purchases ever,no collars and tags to lose and no more neighbours cats coming in and eating my cats food or spraying in the house. The only fault I found was that any cat can get out which proved a problem when I had a little kitten who was desperate to get outside to join my other cats but was way too young and hadn't completed his vaccinations.
catalog.explore.reviews.rating.accessibility.label: 4/5

metal magnet

i have the sureflap and was delighted with it but now the piece of metal which acts as the magnet has gone so the flap blows and bangs with the slightest bit of wind not happy so much now as its been very drafty through this winter
catalog.explore.reviews.rating.accessibility.label: 4/5

fat tabby + kitten

Excellent for keeping neighbouring cats away... Until you lock the flap so your cats can come in but your kitten (and cats) are not allowed out. Ideal for cats being kept in at night but come home at different times. When my male cat of 5 years was suddenly not allowed out when the kitten came along he managed to figure out how to escape! He paws and paws at the flap until the button at the front pushes down, then hooks his claws under the flap and opens it up towards him! Very funny at first as we couldn't work out how he got out. Then I saw him with my own eyes. Still wasn't a problem as only the kitten needed to be inside... Until she learnt from him how to do it! Now have to use full lock which isn't as useful. Batteries really do last about 6mths, I wasn't expecting that. Great product, could do with tweaking- aimed at clever kitties! IF your cat is 5.5kg + would suggest this may be too small. My 6kg cat gets thro it but only just!
catalog.explore.reviews.rating.accessibility.label: 4/5

cat flap

The kittens took to using this straight away, it was fairly easy to fit in our wooden door. It would be better if it was a little bit larger now they have grown into cats. They also sit near it when its raining so it clicks because it senses them. On the whole great peace of mind because you know only your cats can enter and they are not locked out if they lose their collar (which is often)and you dont have to keep replacing collar magnets.
23/07/12 | Gail
catalog.explore.reviews.rating.accessibility.label: 4/5

Not so suitable for large cats

We bought this as the ideal solution to stop a local stray Tom from coming in and spraying the house. Managed to get one cat's chip recognised without problem, but the other cat who is of a larger size (7+kg) struggled with it on two counts. Firstly he found it difficult to belly crawl through the smaller inner square aperture of the flap (although the outer tunnel is larger, the inner flap narrows at the bottom to a square), and also his microchip is placed far enough down his upper back that the flap did not register the chip even when his nose was firmly squashed against the flap trying to open it. It was amusing to watch his efforts, but in fairness it was not suitable for big Boy! Zooplus, to their credit, agreed to return and refund without issue.