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I'm gutted, even though it's a great product

Unfortunately, like only 1 other reviewer, this product seems to be ineffective for my situation. Bought 2 and the greedy cat took to it immediately, but the one who likes to graze won't go near it. He doesn't want to put his head under the arch, and the motor sound terrifies him. Alas, I was so excited for this and feel really sad. Otherwise it's a great product.

At last!

I didn’t think my daft cat was going to get it but after almost 6 weeks he’s had a eureka moment and ‘by Jove he’s got it’! We have one cat on a special diet so now he’s learned which bowl is his and all going well. Great idea just give it time and they will get it eventually. Only one design flaw is when on trainer mode the light constantly flashes draining the battery and as with our stupid cat got through lots during that phase.

Sureflap give great customer service

I have had one of these for years and with 2 cats in and out it has worked hard. It is great that other cats can't get in, because our cats need to know they are safe from the local tomcat tearaway. Anyway if bits have worn over the years a quick look at sureflap website gives access to trouble shooting guides and videos. The customer support team get back to you really quickly and help sort it out. I would definitely buy one again.

Very good quality cat flap

This cat flap is as good as previous reviews but I cannot for the life of me work out how to programme for the evening In Only mode so I have to do it manually at night and in the morning. The instructions need to be much clearer; I think there is a stage missing.

No more unwanted visitors

I bought this recently as we had an 'intruder' in the house a few times which was causing my kitten a lot of distress. Took a few days to get used to it, especially as the flap was smaller than the original flap but after about 4 or 5 days he was using it happily enough. He hasn't quite worked out that other cats can't get in but he is settling down and is less stressed than he was. I just hope he doesn't get too big for the hole as it would mean getting a new glazed panel with a bigger hole.

metal magnet

i have the sureflap and was delighted with it but now the piece of metal which acts as the magnet has gone so the flap blows and bangs with the slightest bit of wind not happy so much now as its been very drafty through this winter

fat tabby + kitten

Excellent for keeping neighbouring cats away... Until you lock the flap so your cats can come in but your kitten (and cats) are not allowed out. Ideal for cats being kept in at night but come home at different times. When my male cat of 5 years was suddenly not allowed out when the kitten came along he managed to figure out how to escape! He paws and paws at the flap until the button at the front pushes down, then hooks his claws under the flap and opens it up towards him! Very funny at first as we couldn't work out how he got out. Then I saw him with my own eyes. Still wasn't a problem as only the kitten needed to be inside... Until she learnt from him how to do it! Now have to use full lock which isn't as useful. Batteries really do last about 6mths, I wasn't expecting that. Great product, could do with tweaking- aimed at clever kitties! IF your cat is 5.5kg + would suggest this may be too small. My 6kg cat gets thro it but only just!

cat flap

The kittens took to using this straight away, it was fairly easy to fit in our wooden door. It would be better if it was a little bit larger now they have grown into cats. They also sit near it when its raining so it clicks because it senses them. On the whole great peace of mind because you know only your cats can enter and they are not locked out if they lose their collar (which is often)and you dont have to keep replacing collar magnets.