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- / Microchip Cat Flap
- / Cat Mate Elite Microchip Cat Flap with Timer Control
- | Customer review
- | Dee
Works brilliantly
Set it up easily with my 2 cats . Just put some treats in the tunnel. Stops little Paddy from next door but one stealing my cats food. Sweet little cat but Greedy
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Very good
Easy to instal, works as described. Our relatively small cats didn’t take long to learn to use it. It does click so if you have a cat who objects to snappy / clicking noises it might be an issue, but ours will sit next to us while we use power tools so it was no problem for them. Best of all, the big bad bully cat who kept coming in and terrorising ours is now kept out. Highly recommended.
- | Adam
I'm gutted, even though it's a great product
Unfortunately, like only 1 other reviewer, this product seems to be ineffective for my situation. Bought 2 and the greedy cat took to it immediately, but the one who likes to graze won't go near it. He doesn't want to put his head under the arch, and the motor sound terrifies him. Alas, I was so excited for this and feel really sad. Otherwise it's a great product.
- | Fran Low
Be careful if you have very large cats
I have used these for about 6 years, have 4 cats & 3 feeders, they are all on different diets. One will eat nothing but biscuits - sadly. One on a renal diet, one on a normal elderly diet & have just rescued a skip diver, counter surfer dustbin cat. My Maine coon cannot use his properly. He has a very long neck & because his microchip is between his shoulder blades, it won't recognise it until his head is out the other side of the arch. It then opens & he panics running off with it around his neck. I could use the rfd tag, but, he has never had a collar & feeding him on the hall windowsill at the top of the stairs that only he can reach, seemed an easier option. They are rather large & tricky to clean, especially if your cat eats like a rotavator! Very good item that does save you money as less waste from spoiled food.
- | Jackie
At last!
I didn’t think my daft cat was going to get it but after almost 6 weeks he’s had a eureka moment and ‘by Jove he’s got it’! We have one cat on a special diet so now he’s learned which bowl is his and all going well. Great idea just give it time and they will get it eventually. Only one design flaw is when on trainer mode the light constantly flashes draining the battery and as with our stupid cat got through lots during that phase.
- | sophie Ride
VIP entrance!
With the price of this product I wanted to give it 6 months before reviewing.This has been such a great purchase!! It gives the cats their daytime freedom and they enjoy going through the the tunnel.I am happy as I know that nothing else can come in the house without the chip opening the door and the draft excluder on it is perfect at keeping the cold out. I've used 3 tunnel add ons for this on my back house wall and it's fine.The click people speak of is not an issue for my two cats (3yrs old)
- | Debbie
Excellent product
Reiterating other reviews, this is a brilliant little cat flap. Mickey is a bit of a chubster, but still manages to get in & out easily. He was initially wary of the clicking noise as it unlocks, but has since realised what it is & isn’t bothered. I find it is sensitive, & can hear it clicking the minute his head is anywhere near the flap. It’s less draughty than the manual one & has various settings, so the negative reviews on that are misleading. I have a much calmer cat & no more intruders!
- | Ethel
Excellent product
Used to have a bully of a tom cat so never had a problem with intruders so an ordinary cat flap was fine. That all changed after his sad demise - I now have two very nervy females who were terrorised by other cats coming into the house. This flap allows my cats to come & go but they can rest easy knowing they are now safe when indoors. Very easy to set up and cats soon get used to the click as they come through the flap. Wonderful item.
- | Mrs Angela Dunn
Money well spent!
I am delighted with this product. The local bully-cat used to chase my gentle little cat in through the ordinary cat flap and beat her up her in her own home. Since I bought SureFlap cat flap only my cat can come in and so she’s safe now.
- | Alex
Good cat keys :-)
It's the first flap for my cat and it seems that he liked it. At first he wasn't sure what to do but he got used it if within a few days. It's big enough for bigger cats (mine has 5 kg) and well made. Setting up and chip learning is a piece of cake. It needs 4 'C type' batteries to work (not included). The noise it makes when opening/closing is quite loud so may frighten some cats at the beginning. I would recommend it, but I have it just for two weeks.
- | Dachse
Very good
Firstly in reply to the previous 2 (misleading) comments: 1 - There is a ;ow battery warning light clearly visible on the inside top right of the housing. 2 - You can revert to manual (Non-microchip) mode easily by following the simple instructions in the booklet provided. Does what I wanted it to do - keeps out the neighbours unfriendly cat and allows my 2 cats access. Simple to fit and simple to set up.
- | DIANE WOOD
NO GOOD FOR A NERVOUS CAT
WE BOUGHT THIS TO STOP AN INTRUDER CAT BUT WE JUST CANNOT GET OUR VERY NERVOUS CAT TO ACCEPT THE CLICKING NOISE. WE HAVE BEEN TRYING FOR 3 MONTHS, EVERYTHING WE CAN THINK OF, AND SHE WOULD RATHER STAY IN ALL DAY OR STAY OUT, BUT SHE WILL NOT USE IT. WE HAVE HAD TO RESORT TO USING IT AS A NORMAL FLAP WHICH TOTALLY DEFEATS THE OBJECT. IT IS A PARTICULARLY LOUD CLICK! SO PLEASE NOTE IF YOU HAVE A VERY NERVY CAT DO NOT GET ONE!
- | Christina
A problem solved
I put a few treats in the bowl and my cat's chip was registered straight away. The learning process is well designed. My fussy grazer learned to use this within a few days. Now I can leave her food down, safe in the knowledge my other cat - an ex-stray, rubbish bag raider who is *always* hungry - can't steal it. Only negatives are the box wasn't glued together properly and fell apart when opened. And I find the open/close switch sometimes doesn't register it was pressed.
- | Tony
Amazing customer service
My feeder wouldn't recognise the cat and would only open for a second before closing on her snout! Went through the troubleshooting guide with no luck and was sent a new feeder out within 2 days. Superb can't praise them enough. Well done guys.
- | Annmarie Curran
Best purchase ever
I bought 3 and its definitely money well spent, my fur babies all get their own food to eat without stealing leftovers.
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Sureflap give great customer service
I have had one of these for years and with 2 cats in and out it has worked hard. It is great that other cats can't get in, because our cats need to know they are safe from the local tomcat tearaway. Anyway if bits have worn over the years a quick look at sureflap website gives access to trouble shooting guides and videos. The customer support team get back to you really quickly and help sort it out. I would definitely buy one again.
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I now have two!
So good keeping the kitten from eating the old guy's food - but as she grew a little and started with more adult food - had to get another to prevent him eating hers! great product - no more flies!! woohoo
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Excellent product
I've had cats and flaps for over 30 years and this is the best quality product I've found. More expensive than a regular one but worth every penny. Very simple to set up and program and fits perfectly into the hole from my previous flap. All flaps make a noise as the door swings back into place, this makes an additional small clicking sound as the lock releases and is less draughty than many. The entrance is slightly smaller than average so may not suit very large cats but not a problem for me.
- | THERESA STOKES
Broken cat flap
bought in jan stopped working in april, contacted zooplus only to be given a freephone number for sureflap,who then told me i had a faulty motor and they would send 1 in post for me to fit myself do you buy a washing machine from curry's then be expected to fit a new motor yourself i think not, anyway i did fit said part and it's working for now but will never buy anything like this from zooplus again as they should have taken responsibility for this as item as it was purchased from them.
- | alison gallagher
OMG - best thing ever - no more wasted food & increased appetite
I thought I was going to have to send this back - took my dippy cat about 10 days to get used to it. Do take your time using the training mode - it really does pay off. Now he headbutts the flap out of the way to get to his food. Our cat is grazer rather than a scoffer. So his food dries out or the flies get it.Basically we bin around a third of his food. Not anymore, this seals it, keeps it moist and fresh and no flies can get to it. In fact, at last he is eating more food than ever.
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Customer service excellent
I bought this cat flap 4 years ago and it was straightforward to fit and my cat uses it frequently. Recently the lock button fell out. I rang SureFlap to find out if I could get a replacement part and they took my address and posted it to me without any charge even though it was outside the guarantee period. It arrived two days later. I am most impressed.
- | Janet Ware
Purrfect
These feeders are fab . My female cat would finish off her brothers food as well as her own . She’s now on a diet and can only eat her own food . Brilliant !
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Great for big sized cats
We have a 9 kg old cat and he likes this flap. Easy use and really big.
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Know your cat!
I feel slightly guilty giving this a so-so review - the product seems to work perfectly, but it was a complete waste of money for us. The cat that is the main reason we got it - he's getting bullied out of his food - won't go near it. He is intimidated by the noise and hates having something over his head. He'd rather go hungry than use it. I should have known better! We'll have to try to sell it on, I guess.
- | Julie Howes
Answer to our prayers!
In a multiple cat home, our 4 microchip feeders are perfect for our 6 large Maine Coons and 2 smaller breeds to have dietary their needs successfully met. All took very quickly to the sounds and movement (even a very timid one). Batteries last surprisingly long considering how often they are used by snacking cats. No trouble from flies whatsoever in warmer months as units seal food off. These feeders couldn't meet their needs any better; very cleverly designed with a lot of thought.
- | Mike Beddard
FANTASTIC
So pleased with this high quality product. easy to install biggest part being cutting the hole in the door. Programming was easy though my kitten was well behaved and took to it like a duck to water being offered dreamies!. She loves it and other cats dont get in l have seen them trying. Be great if they make a WIFI verion you can lock / unlock by using an App. 10/10 from me.
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My Cats love SureFlap
I bought this SureFlap in the brown colour about 4-5 years ago and it is still going strong. I have found that using lithium batteries are the best, as they can stand colder conditions and keep their charge longer. Only had to replace silver stickers and these were free of charge from customer services at SureFlap. I recommend this item and most of my family have since bought item through Zooplus and seem very happy with it.
- | Jackie Steele
Perfect for Multi cat Households
I bought one to try it out and it's fab. I have 2 cats who are chipped to this feeder as one of my other cats has to watch his diet. I also have a small female who has a delicate stomach so I am just about to order another so she can have her special food without the others taking it from her. Brilliant product, highly recommended.
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Excellent product
My husband and I were new to cat flaps, we didnt have one for our previous cat who tended to spend most of the day out then in for the evening. But this kitten is in and out at regular intervals so we looked into a cat flap to give him the freedom. Would highly recommend, a joiner fitted it in approximately 20 minutes to our rear door, best decision we made, it took a couple of days of patience in training him, coaxing with toys and treats as he was nervous at first of the clicking sound.
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Brilliant
This is the second one of these I've purchased they are brilliant, stopped any uninvited guests coming in. So easy to install and programme. This is an excellent price too it's about £20 cheaper than when I bought one about 6 years ago.
- | Rob C
Best cat product ever
With two rescue British Shorthairs, one of whom I've learned will eat her body-weight in food per day given a chance, well, unsurprisingly she's been putting on weight and her sister has been losing out. So I bought two of these and slowly introduced the door movement over some weeks and now it's the new normal for them, with each cat automatically going to her feeder. This means I can better portion control and can obviously tell which cat has eaten what. Expensive? Not at all. A godsend.
- | E Bratley
Thrilled with this cat flap
My cat is now safe, thanks to this cat flap, we had an uninvited cat guest, eating my cats food, sleeping over and weeing in my house through the night, this is now all resolved with this brilliant cat flap, great invention, I would agree with some that the opening is a little smaller than my last cat flap, it took a few attempts for her to use, but is now happy n safe, so pleased we changed ..
- | Maria
Worth the money
We have 3 cats, one who is a pig and will eat 10 portions and still meow for more, and 2 who graze throughout the day. I bought 2 and the difference these have made is huge! Buster AND Daisy have both lost weight &Lily has gained a bit! The girls can pick throughout the day without Buster stealing it - fabulous! Daisy was skeptical at first and took a while to accept but they all get their share of food now which is fab. Only downside is that the unit is a pain to clean.
- | Jan Wilson
Update - bought 2 more!!!
I previously bought 1 Superfeed for Zoey as she had to have a special diet. Shortly after our 17 year old Ziggy had to have a special diet too, so bought another 2 - Zoey's sister Kizzy has no problems!!!. Although an elderly cat, Ziggy took to it iimmediateley and without any encouragement. A great advantage is that it's possible to monitor just how much each cat eats. Highly recommend.
- | PAUL BROWN
works well but draughty and noisy
change from a standard flap to a micro chip flap . neighbours cat would get in and eat all the food. programming realatively easy. batteries only last 4 months of 4 cats in and out 24/7 and when they do fail it jus fails by ticking open and closed ALL the time day and night till they are changed. its loud.... loud enough to wake you up and the door has a gap between the insulation and the tunnel,,, so its draughty but it does work. noisy and draughty sorryp
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A Life Changer!
With 3 cats all on different diets, and 2 dogs just waiting in the wings to polish off any leftovers, these feeders have revolutionised my life! Luckily my cats are ruled by their stomachs so accepted the noise of the feeder opening very quickly... All 3 of them within a week! I can now ensure each cat gets their specific food, if any need medication, that's sorted too, and if I go away my cat sitter can be sure of who is eating what and in what quantities! Fabulous investment!
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Very good quality cat flap
This cat flap is as good as previous reviews but I cannot for the life of me work out how to programme for the evening In Only mode so I have to do it manually at night and in the morning. The instructions need to be much clearer; I think there is a stage missing.
- | Sarah
JUST BRILLIANT!!
My two cats are very nervous so I took the time to very slowly introduce them to their feeders, longer than the instructions suggested. It is a life saver, when one needs medication in their food the other can't nick any, and as one is on a diet I can now weigh out and monitor what he eats. Such a brilliant design, worth every penny and my cats love eating from them! If you have any problems contact their excellent customer service team, really impressed with them.
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Draughty
The flap is supposed to have a draught excluder but this is set so deep into the flap that it is basically useless. Also Sureflap support department don't respond to any emails, about anything, at all.
- | Jan Wilson
Excellent product
Zoey is a nervy cat but loves playing with toys, and I think she believes this is a toy!! I left it open for first few days and got her to go near it by putting a row of Dreamies leading up to where her chip would be recognised. She now opens it up without eating anything just wo watch it open and close!!