54 reviews forSureFlap Microchip Pet Door Connect

I bought the pet door&hub as I read that you could control access for individual pets. It advertises that you can do this through the app- giving the example of having a sick pet that you need to keep indoors, whilst still allowing others to go out. This is not a feature! I can only lock/ unlock the pet door for all pets registered. My cats have not been using the door at all yet as they are wary of the noise+new design compared to their previous one. I’m hopeful that they’ll come around in time

We have had this connected cat flap for 3 months and absolutely love it. We upgraded from the sureflap microchip cat flap and are so happy with this new product. Fitting was pretty straight forward and the set up of the internet side of things was easy, seamless and has worked perfectly since installation. It is so reassuring to be able to monitor our cats comings and goings no matter where we are. A Definite Five Stars from us

We installed this flap for our cat and it works great. You get messages on your phone, if and when your cat leaves and enters the house. The flap is of good quality and locks out any unwanted animals without a matching chip. I would buy it again!

Since I travel a lot for work, sometimes overnight, this flap is a great addition to my home. Now I know even when I'm away if my cats are ok and if they are safe at home. Super easy to install and I've had no problems with the Connect - everything worked the first time!

I loved this idea and initially it worked ok. But I had to buy a tp link adapter (over mains adapter for WiFi connection) as the WiFi would not reach to the utility where I placed the door. It worked intermittently to start. Am still having discussions back and forth with their support team to resolve. Feedback..electrical interference, and try moving to an other room. My response......is there any room in any house without some electrical gadget, so almost impossible. The saga continues

Still the same problem since 2018. Doesn’t work in modern doors with fire protection. The chip reader works maybe 1 time out of 20 when the cat wants to come in. Going out is fine since the reader is on the inside. Good idea but the quality is too poor. For over 3200 SEK with the mounting frame, I had high hopes.

The size and stability of the flap are great. Unfortunately, you can't set the access individually for different cats, as I expected from the smaller flap. Since I regularly have foster cats who aren't allowed outside, that's a big disadvantage for me. My cats were able to break open the previous model, so the smaller flap wasn't an option. For the high price, I expected a lot more – unfortunately, for me, it's a step backwards.

Great product, really high quality, very fast delivery—I recommend it.

8 out of 10 times, the cats' chip isn't read, even though the batteries are brand new alkaline ones. The app is also useless, as updates are delayed by several hours. To be sure the cat can get in, you have to disable the lock and use it as a manual cat flap, which you might as well have bought for 100 kr.

Unfortunately, the hub has to be connected to the router with a LAN cable. This means the hub needs to be close to the router, and if the cat flap isn’t nearby, the hub keeps losing connection – as a result, things like curfews or remote control just don’t work properly. For this price range, that’s simply unacceptable! Our flap is just one floor below and there isn’t even a door between the hub and the flap – and that’s already enough for the connection to drop.

The product is offline more often than it's online. As long as it's offline, I can't change the curfew by phone, which really annoys me.

This is really a bad cat flap. It was the first one we bought, and we seriously regret not just getting a cheap one for 100kr that has the same functions (though manual and without an app). You can actually count on the cheap one to work! Within a couple of months, this one started draining the batteries in no time. We had to buy new, very expensive batteries every week. Then it generally started acting up and locking the cats out (we had set it so the cats could ALWAYS get in).

This feeder is great in every way. I have four feeders for my four cats and it works perfectly with the app, or you can use it without the app too! I highly recommend this product! =)

I bought the SureFeed Connect without the hub at first because I wanted to get used to the feeder on its own. I got the hub a few weeks later (it’s definitely an investment!). Based on the reviews, I had a few concerns but the setup was easy. The hub is in my living room and the feeder is in the kitchen, about 8 metres apart, and it works well. We’ll see how it holds up over time. Perfect for knowing if and when the cat has eaten. However, don’t rely on the data for grams ingested.