SureFlap Microchip Cat Flap Connect

I've been using the machines for 3 months now. The bowls are too deep and the divided one (which I unfortunately need) is way too small. Otherwise, everything is plastic, the required batteries are from the last century – a rechargeable version would be much better – and one of them only works when it feels like it. At least each cat only eats the food meant for them... Price/performance is completely over the top.

Advantages Customisable settings for different cats Quick relocking is generally very practical App with status, activity tracking, and timer control Hub and setup are generally straightforward Fail-safe mode available for empty batteries Customer service responds and tries to help further Disadvantages Exit detection on my device is unreliable At times, my cat couldn't get out anymore The error only occurred from inside to outside Restart required by removing the batteries

My three cats have been refusing to eat from the feeders for days now. The lids are still open so they can get used to them first... No idea why they're acting like this?! Really hope this changes soon.

We've been looking for days now because the hatch's post-installation programming isn't working when our cat wants to come in 🤢

Unfortunately, the hub has to be connected to the router with a LAN cable. This means the hub needs to be close to the router, and if the cat flap isn’t nearby, the hub keeps losing connection – as a result, things like curfews or remote control just don’t work properly. For this price range, that’s simply unacceptable! Our flap is just one floor below and there isn’t even a door between the hub and the flap – and that’s already enough for the connection to drop.

At first, I thought the feeders were great because I have a food thief. First issue: one of the cats had the "Suprachip" and could access all the feeders. That was solvable. Then I noticed that slobber would get into the threads and I couldn’t clean it out. After that, I didn’t use them for a while—they sat in a box for about half a year, and when I wanted to use them again, they were all dead. Even new batteries didn’t help. When they do turn on, the flap doesn’t work.

The feeder with chip recognition is a clever idea and works as it should (it doesn’t let the other cat in). Pairing it with the chip was very quick and easy. However, my cats are little rascals and simply take the bowl out of the feeder, so they can both nibble from each other’s bowl anyway. It’s a shame, because one cat really needs special diet food and I didn’t want to put the other cat on it unnecessarily. That’s why I bought these feeders, but unfortunately...

Maybe I just have a very clever cat, but he was still able to steal food. I’ve now fixed it to the floor with self-adhesive Velcro, but if he pushes my other cat away, he quickly grabs a big mouthful and goes off to eat it somewhere else at his leisure. The result is that my other cat actually doesn’t dare to eat on her own… but she eats little bits throughout the day, while the other one eats everything in one go, so I can’t just leave her food out either.

I’ve just installed the cat flap. I already had the Hub because I bought the “smart bowl”, which I have to say I was really happy with. However, this system was installed in a newly built house with an A+++ energy rating, and it was very disappointing to discover that there’s no insulation at all. I installed several extension pieces, since my wall is 30cm thick plus the insulation layer. Air gets into the tunnel and comes through the flap. Terrible.

My cats have had a cat flap for 13 years and always used it without any problems, but it never had an outside lock! Now I had to activate it because of strange cats coming in, and my cats won’t go through anymore because the mechanism scares them! As soon as they put their heads in the tunnel, it makes a really loud click and they back away and run off! Now they don’t want to use it even without the lock! I’ve tried every suggestion out there for weeks! Nothing works! HELP!

Easy to programme. But I’m very disappointed with the insulation. The brush seals are too small and let a lot of air through the cat flap door.