Virbac Veterinary HPM Adult Neutered

I received a 12kg bag after subscribing a few months ago. When I opened it, none of my three cats would eat the kibble. I had to urgently buy a bag from my vet of the same brand, and they ate it as usual. I contacted customer service and asked for some compensation for their faulty product, but they replied that they wouldn’t do anything, saying my cats must be sensitive. It’s a disgrace—I absolutely do not recommend this site. 12kg and €88 straight in the bin.

On my vet’s advice, I switched my two cats (Ragdolls) to Virbac Adult Neutered kibble: their stools are still very soft despite a long transition period. I’m going back to Ultra Premium Direct, which suited them much better. Very disappointed with this brand, especially given the high price.

Since the new formula, my two cats keep vomiting. It's a disgrace for a veterinary range.

Order was late, so my cats had wet food for a few days. When I switched back to the kibble = vomiting, I thought it was just because of the sudden change, but judging by the reviews, it seems linked to the new formula. Unacceptable given the price. I’m asking for a refund or a new bag of proper quality. I’m very careful with my cats and I don’t want to risk their health.