Cosy Cord cuddly bed

Quilted basket, which looks really comfortable. However, I'm disappointed because I bought two and they're completely different, as if one was brand new and the other used. And there's this black thread inside the basket that's dangerous for a puppy. I cut one out of one of the baskets, but then it became less padded because the thread kind of "pulls up" the foam. It's a shame I can't show it in a photo. I'm going to contact customer service!