Stay away from this product. The quality is below poor. The plastic is of the worst quality, breaks like glass and should never be on the market. Warranty is non existent. When I made a claim and was first asked how much my dog weights when that didn't work with a puppy It has been declined as mechanical damage caused by myself. This product is a health hazard for any animal and should never be allowed on the market.I recommend the Karlie transporter NOMAD XL the quality is 1000% better.