Poor deliveries / formula needs improvement
Even though the kibble is quite satisfactory, the deliveries are terrible. I used to place an order roughly every 6 weeks, and every single time without exception, the parcels arrived open, to the point where the box could no longer even hold the bag! Despite several complaints, nothing changed. Luckily, it’s “only” kibble, but I’ve finally decided to order elsewhere for more peace of mind, and with kibble of better quality.