Poor deliveries / needs better ingredients
Even though the kibble is pretty decent, the deliveries are terrible. I used to order every six weeks or so, and every single time without exception, the packages arrived open—to the point where the box couldn’t even hold the bag anymore! Despite several complaints, nothing changed. Thankfully, it’s “only” kibble, but I’ve finally decided to order elsewhere for more peace of mind, and with kibble that’s made of better ingredients.