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Reviews from other countries

poulet

Mousseline drowned in water

For months now, I’ve been receiving mousselines—yes, mousselines so watery they look like vomit. Because I was slow to complain, they keep sending them to me every time. My cats won’t touch them. I’m really disappointed by this behaviour, especially as I’ve been a customer since 2011.

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Luksusowy pakiet mieszany

Gurment

Recently purchased Gurment sachets and cans are left untouched by the cats. The smell after opening is not appealing.

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12 x 85 g

Damaged

All the cans were damaged, and some even had to be thrown out because they had opened and gone bad. Our cat wouldn't even touch it! This has never happened to me before since I've been ordering cat food from here.

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Mixpaket Fleisch & Fisch (Kaninchen, Huhn, Lachs, Nieren)

German product images but goods shipped from abroad

The picture on the product page and the description for Purina Gold Pâté Mix don’t match what was delivered! The description is in various foreign languages – no German labeling or list of ingredients! The little tubs don’t look like the original shown, and you can only guess what you’re actually feeding – not great if your cat has an intolerance! But that worry was sorted because my cat flat-out refused to eat the food! Would’ve been nice to have this info BEFORE ordering! And it smells really strong!

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1. vegyes csomag

Chicken pâté

Something happened to the chicken pâté because my cat refuses to eat it, even though she used to love it. What happened to it? What did they change in it?

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Kyckling

Gourmet Gold Fine Pâté

My cat just looks at the food and walks away! Gourmet Gold Pate is the one I thought I bought because he likes that! But they've changed the product and added Fine!

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Pakiet mięsno-rybny

It's a disgrace to sell this

I don’t know whose fault it is, Zooplus or Gourmet, but this type of food here is rubbish—rancid, badly stored or what? This should be checked. I don’t recommend buying this food here.

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Pavo

It's Not Mousse, It's Something Else and They Don't Like It

The cans are no longer Mousse, they're Feine Pastete which has a different texture. You sell it as Mousse but that's not true, and my cat doesn't like changes. You should change the name. It used to be Mousse and now it's not.

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Thunfisch

Suddenly rejected

My two cats used to love the tuna variety, but after my last purchase, they won’t touch the food anymore. It even looks a bit different. Such a shame, now I have to look for another alternative and 15 cans of this are going to the animal shelter—hopefully there are cats there who like it.

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poulet

Not the same quality as in the supermarket

Attention, these are not the same products as the ones you find in the supermarket. My cats’ favourite tins, yet for several weeks now they’ve refused to eat the ones I bought from Zooplus. I tried giving them nothing else, but they’re losing weight. I bought a large quantity—what a mistake!!

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con verduras (12 x 85 g)

My cats don't like it

They’re very dry and hard, even when I mash them a bit with a fork, my cats don’t want them. I’ve tried mixing them with other juicier cans and still they won’t eat them. I don’t know if they’re always like this, or if this box is in bad condition??

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Paté: Mix di Pesce (Tonno, Merluzzo e carote)

The fish mixes are mousse, not pâté

The stars refer to the description, which unfortunately isn’t accurate. Since I have a cat that only eats pâté, we’ll give this to the little orphans...

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None of my cats like it

I always have to throw it away. My cats won’t eat it.

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Kurczak

Gourmet

The cat didn’t want to eat it, looked completely different than usual.

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Pollo

They don’t want them anymore. They’re different.

The cans from the last order didn’t smell like they usually do. The kitties don’t want them.

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