Cat Mate Filter

Not the right filters at all. I received the white ones, which don’t fit my fountain. Very, very disappointed.

I’ve just received my order of 6 filters, thinking I’d get the blue filters shown in the photo. Unfortunately, I also received 6 white filters that are useless since they don’t fit into the blue holder. Expensive and disappointed.

Be careful, you don't receive the official Cat Mate product but substitutes instead! It's a shameless lie just to sell! It's disgraceful!

You have to check the 3rd photo where they explain (in English, no less) that the filters you’ll receive aren’t necessarily the blue ones you think you’re ordering, but another model (the white ones) which are just a piece of foam (with a lot less charcoal, by the way). According to customer service, who I contacted today, they only send the white ones now and apparently it was up to me to check the text on the 3rd photo... But the price is still the same as for the blue ones!!!

I ordered Cat Mate filters and to my great surprise, I received generic Closer Pets filters without being notified. I find this practice dishonest, especially since my cat refuses to drink since I replaced the filter. Probably a taste only my cat could explain. I think I’ll have to throw them away. So I’ll probably order other filters. If it turns out I get the same ones again without being told, I’ll close my account for good.

I bought it specifically for my Cat Mate fountain but it doesn’t fit. I had to modify the filter holder inside because there was no way to get it in. My fountain has two slots and the replacement has three.

These filters release a black residue that contaminates the water. I don’t know to what extent they may have caused urinary problems for my cats. Not only do I not recommend them, but I actually wish they’d be taken off the market.

I have bought this drinking fountain several times over more than 12 years, had to replace the pump, but even worse: because it’s made of plastic, it’s not easy to clean properly. It gets covered in a greasy residue, so bacteria build up. Even putting it in the dishwasher doesn’t get it clean. I’ve now bought a ceramic drinking fountain from another online shop, which was ten euros cheaper than the Catmate. It’s easy to clean and my cat is happy (and healthier) with it.

Pump broke after 2 weeks and there’s no replacement pump available. I had my previous Petmate drinking fountain for years without the pump ever failing. Really disappointing.

Not recommended.