Reviews from other countries
||Germany
Futterautomat 400 ml
Over time, all devices become faulty
I bought four machines in January 2022 and now I’m already up to over 10 replacement units. All the machines showed different errors, always related to opening the lid. The devices then switch to other modes, like training or adding a pet. Sometimes I have to press the button 10 times just to get the lid to open. When the other modes are active, the scale doesn’t weigh the new portion, another cat gets added unintentionally, or the training mode is turned on.
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View original||Belgium
distributeur de 400 mL
Excellent
When you have cats with different diets, this bowl is brilliant and makes your life so much easier!
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View original|Italy
400 ml Distributore
Terrible experience
Bought to feed a cat on a special diet. The machine never closed when the other cat arrived; I complained and asked to exchange the product, but that's not possible according to the company's policy. Very poor value for money.
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View original||Sweden
Tillbehör: 2 st SureFeed Slow-Feeding utbytesskålar, 375 ml, gröna
Too cramped for the cat to eat from
The big obstacles in the bowl are too large, the cat can't even try to eat directly so it all just ends up with her using her paws to get the food out. Doesn't feel like that's the intention.
Also, the bowl is light in weight and with just a bit of food, the cat sometimes grabs the rubber strip and then the whole bowl moves out of place.
Another problem is that the cat opens the SureFeed machine, but when she backs away and uses her paws instead, the SureFeed closes because the ID chip gets too far from the sensor in the SureFeed.
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View original||Belgium
distributeur hermétique de 400 mL
After 2 years, they gave out on me
I bought 3 of them. After 2 years, all 3 broke on me... €240 down the drain. And the warranty, well, doesn't work... because I didn't know you have to register with Petscare using the number on the box.
This review has been translated.
View original|Belgium
distributeur de nourriture (capacité : 400 mL)
Excellent
Having three cats, two of which need special medical diets, I invested in these bowls and I'm delighted. Each cat has its own bowl and its own food, so there's no competition or stealing (although technically it's possible from the back). It's quiet, my cats quickly got the hang of it thanks to the training mode, and it's easy to clean. The app lets you track their meals and set portion sizes. In short, this thing is brilliant.
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View original||France
distributeur de 400 mL
Non-existent after-sales service 😡😡😡
Avoid at all costs, way too fragile and way too expensive 😡😡😡 If you don't need anything, call them.
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View original||Netherlands
Voerautomaat 400 ml
money down the drain
For this price, I really expected it to have a rechargeable battery, but instead you still have to use batteries, and a size that no one ever has at home. The part that hangs over the tray, in my opinion, hangs very low. My cat doesn't dare go under it, even after weeks of trying. Really a shame for such an expensive tray.
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View original||Netherlands
Voerautomaat 400 ml
Amazing
Very satisfied.
I have two cats that need special kibble, so this is ideal, but now I notice that sometimes it gets stuck.
I've had it for 5 years now.
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View original||Netherlands
Voerautomaat 400 ml
Money down the drain, unfortunately
For this price, I really expected it to have a rechargeable battery, but instead it runs on batteries—and not even a standard size, but one that hardly anyone has at home and is only sold in DIY stores.
I also find it really disappointing that the chip section can't be adjusted in height. It hangs very low, so the cats have to really crouch down to reach the food. Unfortunately, mine just won't do that, even after weeks of trying.
Such a shame :/
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View original||France
distributeur de 400 mL
Revolutionary
Kibble stays dry, pâté always moist. No more flies buzzing around, no more stealing each other's food. Brilliant.
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View original||Spain
Comedero automático 400 ml
Don't even think about buying this feeder
Fails within a year or less. Sure will only replace it once, even if it breaks again after a few months. Look for another brand. It's a rip-off.
This review has been translated.
View original|Germany
2x SureFeed Ersatznäpfe, 400 ml, Edelstahl
Rubber seal broken
We bought the bowls in December, and now the rubber seals are broken—and I even cut myself while washing them. This is definitely not what we expected.
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View original|Belgium
distributeur de 400 mL
Brilliant, even after 8 years of use
I've had them for 8 years now and they're really brilliant! The only thing is that cleaning can be a bit tricky because of all the nooks and crannies, but once you get used to it, it's grand.
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View original|Belgium
accessoires : 2 bols de remplacement, 450 ml, vert
Missing the partition
I had to order new bowls because the old ones were really worn out over time (8 years), but the new bowls don’t have the divider like before, which is a real shame. The water from the wet food runs into the kibble and the kibble ends up looking awful. So my cat doesn’t want it anymore... I have to throw the food away, which really bothers me.
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View original||Sweden
Automatisk matare 400 ml
Doesn't close fast enough. Completely pointless.
Hi
I have two cats. One of them has this kind of feeder, but an older model, and it works perfectly. It closes quickly when she leaves. The new one I bought for my other cat, who needs veterinary food, takes much longer to close (even on the fastest setting!)
It takes more than 5 seconds before it even starts to close! The first cat learned on day one that if she queues up, she can eat the rest of the food, which is basically everything. So the new feeder is completely pointless.
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View original||Netherlands
Voerautomaat 400 ml
The wet food stays fresh all day
I've been using this feeding bowl for years now. Very satisfied. I work during the day and my cat eats small amounts throughout. The food doesn't dry out in this bowl, flies can't get to it, and I don't have any issues with the smell coming from the food. The bowl runs on batteries, but I only need to replace them at most twice a year. There's an indicator that lets you know when the batteries need changing. Installation is easy.
This review has been translated.
View original||France
distributeur hermétique de 400 mL
Top-notch dispenser
I was worried that after so many years with a "normal" bowl, my dog wouldn't get the hang of the system—she's 11 years old, but she figured out how to use it straight away. No more flies landing on her food, great invention, we're both delighted with it 😊🐕
This review has been translated.
View original||France
distributeur de 400 mL
Perfect
My cat needed a bit of time to get used to it, but now she uses it perfectly. She has diet kibble. My other cat is greedy and can't eat the kibble anymore.
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View original||France
distributeur hermétique de 400 mL
Very practical but not durable
After 2 or 3 years, the motor no longer has enough power to open the lid. As for the battery, the consumption is reasonable.
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View original