Reviews from other countries
||Netherlands
Voerautomaat 400 ml - SureFeed Microchip Voerautomaat
Neither the lifespan of the container nor the batteries is accurate
I've had the feeder for 2 years now.. they claim with Duracell batteries it'll last 6 months.. but honestly, it's more like 3 months.
And they say the feeder has a lifespan of 6 years.. but really, it's 2 years because the motor has already given up.
Also, it's really awkward for a Maine Coon to eat from it because the arch gets in the way a lot.
So if you're still thinking about buying it.. DON'T do it for a big cat.
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||Netherlands
Voerautomaat 400 ml
money down the drain
For this price, I really expected it to have a rechargeable battery, but instead you still have to use batteries, and a size that no one ever has at home. The part that hangs over the tray, in my opinion, hangs very low. My cat doesn't dare go under it, even after weeks of trying. Really a shame for such an expensive tray.
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View original||Netherlands
Voerautomaat 400 ml
Money down the drain, unfortunately
For this price, I really expected it to have a rechargeable battery, but instead it runs on batteries—and not even a standard size, but one that hardly anyone has at home and is only sold in DIY stores.
I also find it really disappointing that the chip section can't be adjusted in height. It hangs very low, so the cats have to really crouch down to reach the food. Unfortunately, mine just won't do that, even after weeks of trying.
Such a shame :/
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View original||Spain
Comedero automático 400 ml
Don't even think about buying this feeder
Fails within a year or less. Sure will only replace it once, even if it breaks again after a few months. Look for another brand. It's a rip-off.
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View original|Switzerland
Futterautomat 400 ml
Cleaning, removal of side windows
Cleaning is a nightmare, there's mould and you can't remove the side windows either. I paid 170 CHF for it, and it's definitely not worth it.
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||Denmark
Sæt: Kattelem Microchip & Hub
Constantly fails
8 out of 10 times, the cats' chip isn't read, even though the batteries are brand new alkaline ones.
The app is also useless, as updates are delayed by several hours.
To be sure the cat can get in, you have to disable the lock and use it as a manual cat flap, which you might as well have bought for 100 kr.
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View original|Germany
Futterautomat 400 ml
Never again!!!!
Plastic nightmare with completely unsuitable bowls. Constantly breaking and unreliable.
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View original||Sweden
Automatisk matare 400 ml
Doesn't close quickly enough. Completely pointless.
Hi
I have two cats. One of them has an older version of this feeder and it works perfectly. It closes quickly when she leaves. The new one I bought for my other cat, who needs veterinary food, takes much longer to close (even on the fastest setting!)
It takes more than 5 seconds before it even starts to close! The first cat figured out on day one that if she queues up, she can eat the rest of the food, which is basically all of it. So the new feeder is completely pointless.
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||France
distributeur hermétique de 400 mL
Attention
I thought it was a microchip-activated bowl to stop the cats from swapping bowls... But in the end, the bowl opens as soon as it detects any movement.
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View original|Germany
Futterautomat 400 ml
Not worth the money!
I have two cats, so I bought two of these feeders (with chip).
They work perfectly fine in that regard.
But the plastic/rubber bowls cause skin irritations and my cats won’t eat the food anymore.
Also, the lids never close completely.
Cleaning is incredibly time-consuming, especially with wet food, which really defeats the purpose of making things “easier”.
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|Germany
SureFlap Mikrochip Haustierklappe weiss (nur mit SureFlap Hub nutzbar)
The product urgently needs an update.
The product is offline more often than it's online. As long as it's offline, I can't change the curfew by phone, which really annoys me.
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View original|France
distributeur de 400 mL
Shameful!!
My mum bought some Surefeed bowls like this one about a month ago.
1. These bowls apparently have a known issue with the automatic lid mechanism. She had this problem with 3 out of 4 bowls in total.
2. She paid around €110 per bowl, had one bowl replaced twice, and she’s sending them all back for good this week. I’m especially shocked, given all the problems with these bowls, that the price has actually gone up. And by €40, no less! It’s disgraceful!
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|Germany
2x SureFeed Ersatznäpfe, 400 ml, Edelstahl
Poor workmanship on the bowls!
I've already had to reorder the stainless steel bowls for the third time in a short period. Even though I only wash them by hand, the rubber seals break quickly! Other than that, I'm happy with the machine – it's really durable!
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View original|Germany
Zubehör: 2x SureFeed Ersatznäpfe, 400 ml, Edelstahl
The rim of the stainless steel bowls broke after 4 months
The stainless steel bowls don’t live up to their promises at all. After a very short time, the edges—which are supposed to keep the food fresh and airtight—start coming apart, tearing, or even coming off the rim of the bowl completely. And I haven’t even put them in the dishwasher; I always wash them by hand. This has happened to me for the second time now. The quality is really poor. I’m very disappointed.
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View original||Denmark
Kattelem Microchip (Fungerer kun med Hub)
Dead after a short time – very expensive lesson
This is really a bad cat flap. It was the first one we bought, and we seriously regret not just getting a cheap one for 100kr that has the same functions (though manual and without an app). You can actually count on the cheap one to work! Within a couple of months, this one started draining the batteries in no time. We had to buy new, very expensive batteries every week. Then it generally started acting up and locking the cats out (we had set it so the cats could ALWAYS get in).
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View original|Germany
Futterautomat 400 ml
Received a used and dirty device
Since the first machine developed a technical life of its own after just 7 months (blinking, randomly opening and closing the flap), I urgently needed a replacement. The product box already showed signs of use inside in one spot. The device itself did too, as it had dirt (probably from food, among other things) and was obviously already used. At this price and for hygiene reasons, I expect a new device. That's why 1 star.
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View original||Spain
Comedero automático 400 ml
Not reliable
Everything seemed to be going well, but I've been using it for just a month and it already doesn't work. The lid popped open and won't close again. Now I have to figure out how to fix it.
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