WE BOUGHT THIS TO STOP AN INTRUDER CAT BUT WE JUST CANNOT GET OUR VERY NERVOUS CAT TO ACCEPT THE CLICKING NOISE. WE HAVE BEEN TRYING FOR 3 MONTHS, EVERYTHING WE CAN THINK OF, AND SHE WOULD RATHER STAY IN ALL DAY OR STAY OUT, BUT SHE WILL NOT USE IT. WE HAVE HAD TO RESORT TO USING IT AS A NORMAL FLAP WHICH TOTALLY DEFEATS THE OBJECT. IT IS A PARTICULARLY LOUD CLICK! SO PLEASE NOTE IF YOU HAVE A VERY NERVY CAT DO NOT GET ONE!
bought in jan stopped working in april, contacted zooplus only to be given a freephone number for sureflap,who then told me i had a faulty motor and they would send 1 in post for me to fit myself do you buy a washing machine from curry's then be expected to fit a new motor yourself i think not, anyway i did fit said part and it's working for now but will never buy anything like this from zooplus again as they should have taken responsibility for this as item as it was purchased from them.
I feel slightly guilty giving this a so-so review - the product seems to work perfectly, but it was a complete waste of money for us. The cat that is the main reason we got it - he's getting bullied out of his food - won't go near it. He is intimidated by the noise and hates having something over his head. He'd rather go hungry than use it. I should have known better! We'll have to try to sell it on, I guess.
The flap is supposed to have a draught excluder but this is set so deep into the flap that it is basically useless. Also Sureflap support department don't respond to any emails, about anything, at all.
I've loved this cat flap, until....
My nervous cat didn't mind the click noise it makes before unlocking (I've read some scared cats were put off by it). It's not suitable for large cats. My 5kg boy can just about fit so large breeds might struggle or won't fit. Just to give you an idea, my JRT can't fit through.
It's a bit of a pain to clean. It's not letting draught through.
And here's why I feel I was cheated by them saying it'll keep your indoor cats safe etc etc. I have another cat who's partially blind and not street wise so only gets supervised garden time daily. BUT even he could work that click noise is when it's his chance to tailgate my other cat out! I've also witnessed it to unlock when my cat (not allowed to exit, only enter) was by the flap from the inside and my dog (chip not set up) was outside. It unlocked when it wasn't meant to! We're now having to shut kitchen door when not at home to ensure our blind cat won't get out. this was the reason why we invested in this cat flap in first place...
Also be aware it will unlock when battery is low (mine didn't beep to let me know in advance).
Please, ensure you take extra precaution if it's dangerous for your indoor cat to escape. I've contacted manufacturers, but they refused to add caution regarding tailgaters nor stop advertising it as safe in multi cat household...
Three days after installation, I can say this product works well, but the draught-proofing doesn't work. The flap rim does have a fuzzy material on it, presumably intended to seal against draughts, but it doesn't actually reduce the 2 mm gap all around the flap, which makes it very draughty when the wind blows.
I purchased this so my elderly, thin cat could have free access to food without my fat boy eating it all. Took her just 2 weeks to work it, unfortunately fat boy quickly worked it out too. My old girl tolerates fat cat so they are both able to get under the chip reader together! Even if she isn't up to sharing, fat cat is tall enough to reach over the side plate and steal biscuits! So not ideal if you have cats that are friendly with each other or tall enough to reach over the sides.
I have a one year old Tom cat and we have only just purchased this flap, had it installed in an aluminium door by professional installers. When in learning mode the red led flashes once per second, the cat has gone out/in as we leave the rotary selector for both ways. As the cat goes out the led repetitions increase, I presume that the reason for this is that the flap has picked up the cats micro chip. I then push the button once, this brings the lock up allowing the cat to go out, but only come in if the chip on the cat is sensed, opening the lock and allowing the cat entry. However I can never tell if it's working properly as when I get up the cat is out and cannot seem to get back in or isn't trying very hard. He passes through the flap both ways in learning mode but that leaves the flap open to other cats as well. I have reset the system several times now with no success. Still not sure if it's the cats chip or the cat flap or just me the operator.
I have now had 2 of these cat flaps in 6 years. They in general worked fine but their failure was sudden and distrssing for the cats. In the case of the first catflap failed after 4 yrs because the small tounge stopped dropping far enough to let the door open and the cats in. Now the second catflap has suddenly started locking my cats out which is distressing for them.
The symptoms appear to be the same failure as the first but I will not know until I get home at the weekend to see it. This second catflap has only been in use 2yrs.
This cat flap seems to have a life span determined by the number of times it is activated and the more cats in the household the shorter the lifespan.
Unfortunately it is the only product out there that works even for a while.
We are quite disappointed by the functionality, I wish you could give each pet a separate rule (pet A: in and out, pet B: in only). Unfortunately still an all or nothing. We have one kitten (that would need to get in if it runs out) and a grown up cat (in/out whenever he wants).
door works perfectly well if you are ok with limited options.