02/28/22 | Juliana

Very disappointed

Got the flap and my husband installed and changed the door to fit the flat . Leave at the training mood for my cats gets used to it . But soon we try to change to use the microchip the flat never works . They just Let my cats go out the house but never opens when they try to come in . Waist of money and now I will need to get a new one and a new door go fit the new cat flap
01/15/19 | Dee

Works brilliantly

Set it up easily with my 2 cats . Just put some treats in the tunnel. Stops little Paddy from next door but one stealing my cats food. Sweet little cat but Greedy
01/11/19

Very good

Easy to instal, works as described. Our relatively small cats didn’t take long to learn to use it. It does click so if you have a cat who objects to snappy / clicking noises it might be an issue, but ours will sit next to us while we use power tools so it was no problem for them. Best of all, the big bad bully cat who kept coming in and terrorising ours is now kept out. Highly recommended.
12/26/18 | Adam

I'm gutted, even though it's a great product

Unfortunately, like only 1 other reviewer, this product seems to be ineffective for my situation. Bought 2 and the greedy cat took to it immediately, but the one who likes to graze won't go near it. He doesn't want to put his head under the arch, and the motor sound terrifies him. Alas, I was so excited for this and feel really sad. Otherwise it's a great product.
12/17/18 | Fran Low

Be careful if you have very large cats

I have used these for about 6 years, have 4 cats & 3 feeders, they are all on different diets. One will eat nothing but biscuits - sadly. One on a renal diet, one on a normal elderly diet & have just rescued a skip diver, counter surfer dustbin cat. My Maine coon cannot use his properly. He has a very long neck & because his microchip is between his shoulder blades, it won't recognise it until his head is out the other side of the arch. It then opens & he panics running off with it around his neck. I could use the rfd tag, but, he has never had a collar & feeding him on the hall windowsill at the top of the stairs that only he can reach, seemed an easier option. They are rather large & tricky to clean, especially if your cat eats like a rotavator! Very good item that does save you money as less waste from spoiled food.
12/14/18 | Jackie

At last!

I didn’t think my daft cat was going to get it but after almost 6 weeks he’s had a eureka moment and ‘by Jove he’s got it’! We have one cat on a special diet so now he’s learned which bowl is his and all going well. Great idea just give it time and they will get it eventually. Only one design flaw is when on trainer mode the light constantly flashes draining the battery and as with our stupid cat got through lots during that phase.
12/13/18 | sophie Ride

VIP entrance!

With the price of this product I wanted to give it 6 months before reviewing.This has been such a great purchase!! It gives the cats their daytime freedom and they enjoy going through the the tunnel.I am happy as I know that nothing else can come in the house without the chip opening the door and the draft excluder on it is perfect at keeping the cold out. I've used 3 tunnel add ons for this on my back house wall and it's fine.The click people speak of is not an issue for my two cats (3yrs old)
12/01/18 | Debbie

Excellent product

Reiterating other reviews, this is a brilliant little cat flap. Mickey is a bit of a chubster, but still manages to get in & out easily. He was initially wary of the clicking noise as it unlocks, but has since realised what it is & isn’t bothered. I find it is sensitive, & can hear it clicking the minute his head is anywhere near the flap. It’s less draughty than the manual one & has various settings, so the negative reviews on that are misleading. I have a much calmer cat & no more intruders!
11/11/18 | Ethel

Excellent product

Used to have a bully of a tom cat so never had a problem with intruders so an ordinary cat flap was fine. That all changed after his sad demise - I now have two very nervy females who were terrorised by other cats coming into the house. This flap allows my cats to come & go but they can rest easy knowing they are now safe when indoors. Very easy to set up and cats soon get used to the click as they come through the flap. Wonderful item.
11/08/18 | Mrs Angela Dunn

Money well spent!

I am delighted with this product. The local bully-cat used to chase my gentle little cat in through the ordinary cat flap and beat her up her in her own home. Since I bought SureFlap cat flap only my cat can come in and so she’s safe now.
10/22/18 | Alex

Good cat keys :-)

It's the first flap for my cat and it seems that he liked it. At first he wasn't sure what to do but he got used it if within a few days. It's big enough for bigger cats (mine has 5 kg) and well made. Setting up and chip learning is a piece of cake. It needs 4 'C type' batteries to work (not included). The noise it makes when opening/closing is quite loud so may frighten some cats at the beginning. I would recommend it, but I have it just for two weeks.
10/07/18 | Dachse

Very good

Firstly in reply to the previous 2 (misleading) comments: 1 - There is a ;ow battery warning light clearly visible on the inside top right of the housing. 2 - You can revert to manual (Non-microchip) mode easily by following the simple instructions in the booklet provided. Does what I wanted it to do - keeps out the neighbours unfriendly cat and allows my 2 cats access. Simple to fit and simple to set up.
09/19/18 | DIANE WOOD

NO GOOD FOR A NERVOUS CAT

WE BOUGHT THIS TO STOP AN INTRUDER CAT BUT WE JUST CANNOT GET OUR VERY NERVOUS CAT TO ACCEPT THE CLICKING NOISE. WE HAVE BEEN TRYING FOR 3 MONTHS, EVERYTHING WE CAN THINK OF, AND SHE WOULD RATHER STAY IN ALL DAY OR STAY OUT, BUT SHE WILL NOT USE IT. WE HAVE HAD TO RESORT TO USING IT AS A NORMAL FLAP WHICH TOTALLY DEFEATS THE OBJECT. IT IS A PARTICULARLY LOUD CLICK! SO PLEASE NOTE IF YOU HAVE A VERY NERVY CAT DO NOT GET ONE!
09/15/18 | Christina

A problem solved

I put a few treats in the bowl and my cat's chip was registered straight away. The learning process is well designed. My fussy grazer learned to use this within a few days. Now I can leave her food down, safe in the knowledge my other cat - an ex-stray, rubbish bag raider who is *always* hungry - can't steal it. Only negatives are the box wasn't glued together properly and fell apart when opened. And I find the open/close switch sometimes doesn't register it was pressed.
08/31/18 | Tony

Amazing customer service

My feeder wouldn't recognise the cat and would only open for a second before closing on her snout! Went through the troubleshooting guide with no luck and was sent a new feeder out within 2 days. Superb can't praise them enough. Well done guys.
08/30/18 | Annmarie Curran

Best purchase ever

I bought 3 and its definitely money well spent, my fur babies all get their own food to eat without stealing leftovers.
08/17/18

Sureflap give great customer service

I have had one of these for years and with 2 cats in and out it has worked hard. It is great that other cats can't get in, because our cats need to know they are safe from the local tomcat tearaway. Anyway if bits have worn over the years a quick look at sureflap website gives access to trouble shooting guides and videos. The customer support team get back to you really quickly and help sort it out. I would definitely buy one again.
08/13/18

I now have two!

So good keeping the kitten from eating the old guy's food - but as she grew a little and started with more adult food - had to get another to prevent him eating hers! great product - no more flies!! woohoo
05/12/18

Excellent product

I've had cats and flaps for over 30 years and this is the best quality product I've found. More expensive than a regular one but worth every penny. Very simple to set up and program and fits perfectly into the hole from my previous flap. All flaps make a noise as the door swings back into place, this makes an additional small clicking sound as the lock releases and is less draughty than many. The entrance is slightly smaller than average so may not suit very large cats but not a problem for me.
05/08/18 | THERESA STOKES

Broken cat flap

bought in jan stopped working in april, contacted zooplus only to be given a freephone number for sureflap,who then told me i had a faulty motor and they would send 1 in post for me to fit myself do you buy a washing machine from curry's then be expected to fit a new motor yourself i think not, anyway i did fit said part and it's working for now but will never buy anything like this from zooplus again as they should have taken responsibility for this as item as it was purchased from them.

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