01/01/18 | Cat Hayes

Don't trust the description

First time I ordered grey,it was brown! Sent pics and was told the pics looked grey!! Then I was informed it wasn't made in grey!! My kitties loved it so I ordered a second to match,lo and behold the second one was grey! So now I'm left with 2 trees that don't match! Rude and unhelpful customer service

06/25/14 | Barbara Redmond

Broken after three months !!

I ordered the Atlas cat tree after reading all of the customer reviews which were mainly good. Most of them stated how sturdy the tree is and how even big cats used it without any problems. I have one big cat and another average sized cat. Both of them loved the atlas tree as soon as it was assembled with the hammocks being a particular favourite of them both. I noticed that after a couple of weeks the sisal posts were starting to come loose. I tightened them up with the allen key that was provided and thought all was fine. However over the last few weeks they have become much worse so I decided to take them off and have a look. The part that the metal screws go into has snapped and the plastic has fused onto the metal screw. The whole thing is totally unstable and unsafe and cannot be used. I am in the process of getting all of the posts replaced I presume free of charge, however zoo plus inform me that this could take up to 8 weeks for them to be delivered. I am hoping this resolves the problem. My cats are not impressed being left without their favourite sleeping places. I am far from impressed also with the product in general.

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