684 reviews forSureFlap DualScan Microchip Cat Flap

This is the third type of microchip flap that we've bought. The 1st one only worked when connected to mains power. The 2nd one would only open from the inside, so our cat was stuck outside. This cat flap keeps our little escape artist inside when it's locked. He had a bit of difficulty to start. The reader takes a short time to read the microchip before it opens the door. He is used to it now.

Very good product with several different modes. My two timid cats are very timid and they were scared to use the flap because of the click sound. Started off using non-microchip reading mode, then moved to maximum delay option. Now they use the flap happily without any hesitation. Highly recommended.

We had previously owned the standard sized SureFlap microchip cat flap for several years, but decided to purchase this larger model due to our small elderly arthritic cat having trouble squeezing through our previous flap comfortably. This flap is everything we could have hoped for, and our cat is so much more comfortable! It has an exceptional range of different modes, including 2 modes that extend the time before the flap locks again after opening, which is really useful for nervous cats.

This cat flap does what it should. The manual makes installation and setup relatively simple. The flap opens for the right cats at the right time!

I bought this recently as we had an 'intruder' in the house a few times which was causing my kitten a lot of distress. Took a few days to get used to it, especially as the flap was smaller than the original flap but after about 4 or 5 days he was using it happily enough. He hasn't quite worked out that other cats can't get in but he is settling down and is less stressed than he was. I just hope he doesn't get too big for the hole as it would mean getting a new glazed panel with a bigger hole.

This is perfect for what I needed it for, it keeps out neighbours/stray cats whilst also giving my cat the freedom to come and go as he pleases, plus no more lost chips that you have to attach to collars!

I am so impressed! I acquired a Sureflap cat flap when I moved into my house two years ago and it has worked perfectly the whole time. Recently however I was woken at 1am to a cat fight and came downstairs to find a large ginger tom had gotten in and was stuck! Realised the cat flap had broken so following the online troubleshooter on the company website they diagnosed a problem they could resolve with a new part so at 3am on a Tuesday morning I got an automatic notification that they would send it out, which after another notification at 5pm the same afternoon, they did. It arrived the next day and was actually a complete replacement for the inside frame/door/latch. With their clear video tutorials it was easy to switch over and by 6pm on Wednesday it was as good as new and it didn't cost a penny! Efficient, effective and easy!

If you have a super greedy cat and a grazer cat like I do, this product is a must have in your household. I hesitated over the price for quite a while but there is nothing else like it out there. It is quite a big contraption but now I can feed my grazer cat and walk away knowing that the greedy cat will not be able to steal his food as soon as he can (it is very satisfying watching him try). The grazer cat will then be able to eat his food throughout the day as and when he pleases.

I first bought the SureFlap cat flap for my old flat, about 3 years ago. Previous to that I had spent a fortune on magnetic and then the petporte cat flaps. One of my cats, who likes to use his paws to open the door got himself stuck in both the magnetic and petporte ones, but never in the Sureflap. It's very well designed - the others led to break ins, but not the Sureflap. When I moved I bought another one for a double glazed door panel and it looks and works brilliantly. Highly recommend!

I purchased this so my elderly, thin cat could have free access to food without my fat boy eating it all. Took her just 2 weeks to work it, unfortunately fat boy quickly worked it out too. My old girl tolerates fat cat so they are both able to get under the chip reader together! Even if she isn't up to sharing, fat cat is tall enough to reach over the side plate and steal biscuits! So not ideal if you have cats that are friendly with each other or tall enough to reach over the sides.

Bit wary when I bought this item - for 2 large cats - but certainly did exactly what it says on the box. One of my cats not at all keen because of the loud click the catch makes but when re-set delay to maximum he was OK with it and over time I was able to reduce the time delay on the locking mechanism to default. Certainly reduced the stress levels in the house! Just moved so need to get another one!

Don't waste your money on a "magnet controlled" flap from a different manufacturer (clunky, unpredictable, badly designed). The SureFlap flap WORKS. The clicks did not put off my cat - she found the newness of the flap a little stiff at first. But she got it within 2 days. The 10 second delay option has been brilliant, giving her a chance to keep trying until the flap opens.

Now little miss greedy cannot eat all the food and little miss picky can eat throughout the day as she wishes Would suggest consider including batteries in pack

The locking wheel prong broke which enabled any cat to come so the first night I had to sellotape the door shut. I emailed Sureflap that evening & got an automated reply. It didn't stop there cos I got another email the next morning asking me for serial no and address & they were going to send replacement free. Sure enough, the next day I received it in the post. Wow! Never had such good service, excellent. I've been very pleased with cat flap, does exactly what it says on the 'tin.'

We have had our sure flap for about two years. Before that we had a petporte but it just never seemed to work properly. The sure flap works unflinchingly and has done since installation. Our cats trust this one.. I thoroughly recommend sure flap. Also their customer support is nothing short of superb.

Its very pricey which made me hesitate at first but so pleased I did buy one as its been wonderful. It took my cat a couple of weeks to get used to it,but it does explain fully in the handbook how to train a hesitant cat to use it. Now he loves it and it enables me to fully monitor how much and what he eats (he is on a specific prescription diet and can only have small amounts often) . I recently sent for another feeder so impressed, he now has one upstairs and one downstairs. My other cats cant access his expensive prescription diet so this feeder will pay for itself over time.

I have an older cat on a Hills prescription thyroid diet who needs to keep her weight up, and a younger cat who cannot stop eating! This feeder has been a godsend. It means I can now leave food down constantly for my older cat (who likes to graze) and the diet food for the greedy younger one. The food stealing was becoming anightmare and I was at my wits end. The surefeed was easy to set up and read both of their chips with no problem. My only grumble is that it didn't include a set of batteries, which given the price I would have expected. That said, it's an ingenious idea - I just hope the mechanism lasts!

I have now had 2 of these cat flaps in 6 years. They in general worked fine but their failure was sudden and distrssing for the cats. In the case of the first catflap failed after 4 yrs because the small tounge stopped dropping far enough to let the door open and the cats in. Now the second catflap has suddenly started locking my cats out which is distressing for them. The symptoms appear to be the same failure as the first but I will not know until I get home at the weekend to see it. This second catflap has only been in use 2yrs. This cat flap seems to have a life span determined by the number of times it is activated and the more cats in the household the shorter the lifespan. Unfortunately it is the only product out there that works even for a while.

Love love love it and so does my cat ..Very Easy to set up for microchip, my cat got used to using his catflap within 24 hours I am delighted he can come and go as he pleases with no worries about other cats gaining entrance, I can close his access at any time if it's necessary to keep him indoors Easy to keep clean Thank you for a great product and excellent customer service

bought this cat flap had to replace panel in upvc door it only took my cat a couple of hours to work it out and the enticement of chicken definitely helped with the learning process now I know my cat can come and go all day when I am at work and I don't feel so bad that I keep her in at night.

After purchasing a Sureflap cat flap, it turned out it didn't work properly. After a phone call with Sureflap NL, the problem was sorted out brilliantly—thanks from both us and our cat Miep. Top class.

You have to register the inside cat with the chip as well, in a different way than the outside cat. I registered the inside cat up to three times according to the manual, but the flap just opens whenever this cat comes near. Also, there’s no clear instructions on how to reset the flap.

Works as described. All the cats got used to the feeders very quickly. All it took was to put their favourite pouch inside and let them sniff it. They knew it was there, they just had to figure out how to get to it. A couple of times they jumped when the lid opened, but their desire for their favourite pouch was stronger. There’s no smell of food at all in the flat. I already have 3 feeders for cats on different diets (one tomcat on urinary, another tomcat on no special diet, and two cats on gastrointestinal).

Easy to install. Works well. It's a shame there doesn't seem to be a LARGE version available.

We've been looking for days now because the hatch's post-installation programming isn't working when our cat wants to come in 🤢

Now on our third cat flap in five years. At first it works fine, but after about a year and a half it starts draining the batteries. Now I have to replace the batteries every day.

I’m writing this even though I don’t think you’re as silly as I am... I tried out the cat flap in my old house before moving and everything was fine. In the new place, as soon as I installed it on the glass door, I realised it stuck out too much and stopped the shutter from coming down. Even though it was clearly written not to drill or cut the cat flap, I did it anyway, and of course I ended up cutting the circuits and now it doesn’t work anymore (it doesn’t recognise the microchip).

A cat from outside pulls the flap to the side with its claws to open it and slips into the house. It has damaged the felt around the cat door. Problem with no solution!..

I’ve just installed the cat flap. I already had the Hub because I bought the “smart bowl”, which I have to say I was really happy with. However, this system was installed in a newly built house with an A+++ energy rating, and it was very disappointing to discover that there’s no insulation at all. I installed several extension pieces, since my wall is 30cm thick plus the insulation layer. Air gets into the tunnel and comes through the flap. Terrible.

The flap was easy enough to install and programme, but it’s useless. The cats learned to pick the lock within a week, whether it was locked in one direction, both, or completely. I specifically wanted this feature so I could programme which cat goes in and out and when. As just an ordinary cat flap, the product is expensive and clumsy.

The cat flap only worked for a couple of weeks before it stopped reading the chip. We've had the chip checked by the vet and it's sitting perfectly readable in the cat's neck. We've also changed the batteries, but that didn't help. This is the second cat flap we've had that has stopped working.