Top local reviews
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Utter waste of money
How can anyone give this product a good review?
The overhead sensor is very low and the cat is extremely reluctant to stick its head in far enough to activate it.After three months of training, with the lid fully closed the cat will still not put its head in far enough to open this up.
I have been using it with the lid half closed, which doesn't keep the other cat out, but now the lid sticks in the open position whenever it is activated.
I don't think the designer has ever owned a cat.
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Doesn’t work how it says it should work.
What a waste of money! I bought this for one of my cats. brother always steals her food, this bowl didn’t help one bit. The food is completely accessible from the back, the other cat went for the food instantly and the bowl didn’t even close. The cat registered wasn’t even close to the bowl after being pushed away and it still didn’t close. What a failure it was for 142€. And it doesn’t even come with batteries.
Reviews from other countries
||Netherlands
Voerautomaat 400 ml - SureFeed Microchip Voerautomaat
Neither the lifespan of the container nor the batteries is accurate
I've had the feeder for 2 years now.. they claim with Duracell batteries it'll last 6 months.. but honestly, it's more like 3 months.
And they say the feeder has a lifespan of 6 years.. but really, it's 2 years because the motor has already given up.
Also, it's really awkward for a Maine Coon to eat from it because the arch gets in the way a lot.
So if you're still thinking about buying it.. DON'T do it for a big cat.
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||Germany
Sureflap grau / weiß
Cat flap opens with a big delay or sometimes not at all
The cat flap opens from the inside without any issues. From outside to inside, it should react to the chip straight away and open. But it doesn’t do that. It opens with a big delay, so my cat won’t go from outside to inside. Unfortunately, I’m not happy with it.
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||Netherlands
Voerautomaat 400 ml
money down the drain
For this price, I really expected it to have a rechargeable battery, but instead you still have to use batteries, and a size that no one ever has at home. The part that hangs over the tray, in my opinion, hangs very low. My cat doesn't dare go under it, even after weeks of trying. Really a shame for such an expensive tray.
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View original||Netherlands
Voerautomaat 400 ml
Money down the drain, unfortunately
For this price, I really expected it to have a rechargeable battery, but instead it runs on batteries—and not even a standard size, but one that hardly anyone has at home and is only sold in DIY stores.
I also find it really disappointing that the chip section can't be adjusted in height. It hangs very low, so the cats have to really crouch down to reach the food. Unfortunately, mine just won't do that, even after weeks of trying.
Such a shame :/
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View original||Spain
Comedero automático 400 ml
Don't even think about buying this feeder
Fails within a year or less. Sure will only replace it once, even if it breaks again after a few months. Look for another brand. It's a rip-off.
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View original|Switzerland
Futterautomat 400 ml
Cleaning, removal of side windows
Cleaning is a nightmare, there's mould and you can't remove the side windows either. I paid 170 CHF for it, and it's definitely not worth it.
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||Denmark
Sæt: Kattelem Microchip & Hub
Constantly fails
8 out of 10 times, the cats' chip isn't read, even though the batteries are brand new alkaline ones.
The app is also useless, as updates are delayed by several hours.
To be sure the cat can get in, you have to disable the lock and use it as a manual cat flap, which you might as well have bought for 100 kr.
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View original|Germany
Futterautomat 400 ml
Never again!!!!
Plastic nightmare with completely unsuitable bowls. Constantly breaking and unreliable.
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View original||Sweden
Automatisk matare 400 ml
Doesn't close quickly enough. Completely pointless.
Hi
I have two cats. One of them has an older version of this feeder and it works perfectly. It closes quickly when she leaves. The new one I bought for my other cat, who needs veterinary food, takes much longer to close (even on the fastest setting!)
It takes more than 5 seconds before it even starts to close! The first cat figured out on day one that if she queues up, she can eat the rest of the food, which is basically all of it. So the new feeder is completely pointless.
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View original||Italy
400 ml Distributore
Warning, it's a scam!!
Terrible product. While struggling to get my cat used to it, I realised that the mechanism didn’t close when the other cat arrived. Customer service suggested a reset, but it didn’t work. In the end, I never used it because it didn’t work, no refund, no help with exchanging the product. Over €100 down the drain.
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View original||Netherlands
Grijs / Wit - SureFlap Microchip Kattenluik
lasts about 2.5 years
Now on our third cat flap in five years. At first it works fine, but after about a year and a half it starts draining the batteries. Now I have to replace the batteries every day.
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||Norway
Hvit
Doesn’t work
The cat flap doesn’t work. We can’t register our cat, either with the cat’s microchip or with the tag that came with it.
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||France
distributeur hermétique de 400 mL
Attention
I thought it was a microchip-activated bowl to stop the cats from swapping bowls... But in the end, the bowl opens as soon as it detects any movement.
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View original||Germany
Sureflap weiß
Bad purchase
Our tomcat has to get his shoulder really close to the flap for it to react. There’s no room for his head in the tunnel anymore. After a week of trying, I ended up disabling the function. Now our tomcat and other cats just go through the freely swinging flap. I can’t recommend this product.
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View original|Germany
Futterautomat 400 ml
Not worth the money!
I have two cats, so I bought two of these feeders (with chip).
They work perfectly fine in that regard.
But the plastic/rubber bowls cause skin irritations and my cats won’t eat the food anymore.
Also, the lids never close completely.
Cleaning is incredibly time-consuming, especially with wet food, which really defeats the purpose of making things “easier”.
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|France
chatière blanche
Not satisfied
Just doesn't work, plain and simple.
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View original|France
distributeur de 400 mL
Shameful!!
My mum bought some Surefeed bowls like this one about a month ago.
1. These bowls apparently have a known issue with the automatic lid mechanism. She had this problem with 3 out of 4 bowls in total.
2. She paid around €110 per bowl, had one bowl replaced twice, and she’s sending them all back for good this week. I’m especially shocked, given all the problems with these bowls, that the price has actually gone up. And by €40, no less! It’s disgraceful!
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|Germany
2x SureFeed Ersatznäpfe, 400 ml, Edelstahl
Poor workmanship on the bowls!
I've already had to reorder the stainless steel bowls for the third time in a short period. Even though I only wash them by hand, the rubber seals break quickly! Other than that, I'm happy with the machine – it's really durable!
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||France
2 pendentifs RFID pour collier
Clever cat!
A cat from outside pulls the flap to the side with its claws to open it and slips into the house. It has damaged the felt around the cat door. Problem with no solution!..
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