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Know your cat!

I feel slightly guilty giving this a so-so review - the product seems to work perfectly, but it was a complete waste of money for us. The cat that is the main reason we got it - he's getting bullied out of his food - won't go near it. He is intimidated by the noise and hates having something over his head. He'd rather go hungry than use it. I should have known better! We'll have to try to sell it on, I guess.

Know your cat!

I feel slightly guilty giving this a so-so review - the product seems to work perfectly, but it was a complete waste of money for us. The cat that is the main reason we got it - he's getting bullied out of his food - won't go near it. He is intimidated by the noise and hates having something over his head. He'd rather go hungry than use it. I should have known better! We'll have to try to sell it on, I guess.

My Cats love SureFlap

I bought this SureFlap in the brown colour about 4-5 years ago and it is still going strong. I have found that using lithium batteries are the best, as they can stand colder conditions and keep their charge longer. Only had to replace silver stickers and these were free of charge from customer services at SureFlap. I recommend this item and most of my family have since bought item through Zooplus and seem very happy with it.

Excellent product

My husband and I were new to cat flaps, we didnt have one for our previous cat who tended to spend most of the day out then in for the evening. But this kitten is in and out at regular intervals so we looked into a cat flap to give him the freedom. Would highly recommend, a joiner fitted it in approximately 20 minutes to our rear door, best decision we made, it took a couple of days of patience in training him, coaxing with toys and treats as he was nervous at first of the clicking sound.

Brilliant

This is the second one of these I've purchased they are brilliant, stopped any uninvited guests coming in. So easy to install and programme. This is an excellent price too it's about £20 cheaper than when I bought one about 6 years ago.

A Life Changer!

With 3 cats all on different diets, and 2 dogs just waiting in the wings to polish off any leftovers, these feeders have revolutionised my life! Luckily my cats are ruled by their stomachs so accepted the noise of the feeder opening very quickly... All 3 of them within a week! I can now ensure each cat gets their specific food, if any need medication, that's sorted too, and if I go away my cat sitter can be sure of who is eating what and in what quantities! Fabulous investment!

A Life Changer!

With 3 cats all on different diets, and 2 dogs just waiting in the wings to polish off any leftovers, these feeders have revolutionised my life! Luckily my cats are ruled by their stomachs so accepted the noise of the feeder opening very quickly... All 3 of them within a week! I can now ensure each cat gets their specific food, if any need medication, that's sorted too, and if I go away my cat sitter can be sure of who is eating what and in what quantities! Fabulous investment!

Very good quality cat flap

This cat flap is as good as previous reviews but I cannot for the life of me work out how to programme for the evening In Only mode so I have to do it manually at night and in the morning. The instructions need to be much clearer; I think there is a stage missing.

Draughty

The flap is supposed to have a draught excluder but this is set so deep into the flap that it is basically useless. Also Sureflap support department don't respond to any emails, about anything, at all.

Updated review

So I gave this 3 stars previously, as my fat boy was able to reach over the side and steal food as my old girl ate. I contacted Surefeed about this issue and they sent me an after market hood to add to the feeder. Problem solved, fat boy cant reach over the side any longer. As for squeezing in beside the old girl, the hood has also prevented that somehow. So pleased that my old girl can now have all the extra food she needs and can graze all day.

Updated review

So I gave this 3 stars previously, as my fat boy was able to reach over the side and steal food as my old girl ate. I contacted Surefeed about this issue and they sent me an after market hood to add to the feeder. Problem solved, fat boy cant reach over the side any longer. As for squeezing in beside the old girl, the hood has also prevented that somehow. So pleased that my old girl can now have all the extra food she needs and can graze all day.

Great cat flap

This large cat flap is perfect for my cats. They can come and go as they please until the curfew mode kicks in, they are in for the night. I had a minor issue when first installed called customer service, had a new one the next day. They even paid to return to defective one. Great service

Fantastic idea, but much too big

Very disappointed that the unit as a whole is sooo big and bulky. The plastic bowl itself is 0.4litre but the whole unit it sits in is huge. But overall the product is a great idea, food is completely sealed so great to keep flies away in the summer, and does help keep food fresher longer. Would definitely recommend, but I wish SureFeed would make a more compact version, a smaller unit with a smaller bowl (closer to 0.2l). I have 6 ceramic food bowls down at one time (all 0.2l), and they don't take up very much floor space at all, but if I were to have six of these units down, they would take up way too much floor space! I also like to put a couple bowls up high, but these are much too bulky to be able to do that

Fantastic idea, but much too big

Very disappointed that the unit as a whole is sooo big and bulky. The plastic bowl itself is 0.4litre but the whole unit it sits in is huge. But overall the product is a great idea, food is completely sealed so great to keep flies away in the summer, and does help keep food fresher longer. Would definitely recommend, but I wish SureFeed would make a more compact version, a smaller unit with a smaller bowl (closer to 0.2l). I have 6 ceramic food bowls down at one time (all 0.2l), and they don't take up very much floor space at all, but if I were to have six of these units down, they would take up way too much floor space! I also like to put a couple bowls up high, but these are much too bulky to be able to do that

Great product.Well worth the money.

This a quality product which was easy to fit and set up. We did have a bit of a problem in that we had metal within our door but having spoken to Sureflap customers service (who were really very good )sorted the problem out and is now working excellently for our elderly cat ..Would recommend this product.

Excellent to keep track of food

I have two feeders that I been working for over a year and clean up easily. Absolutely the best feeders I've come across that help me keep track of food and help maintain moisture in the wet food.

Excellent to keep track of food

I have two feeders that I been working for over a year and clean up easily. Absolutely the best feeders I've come across that help me keep track of food and help maintain moisture in the wet food.

Don't trust it too much...

I've loved this cat flap, until.... My nervous cat didn't mind the click noise it makes before unlocking (I've read some scared cats were put off by it). It's not suitable for large cats. My 5kg boy can just about fit so large breeds might struggle or won't fit. Just to give you an idea, my JRT can't fit through. It's a bit of a pain to clean. It's not letting draught through. And here's why I feel I was cheated by them saying it'll keep your indoor cats safe etc etc. I have another cat who's partially blind and not street wise so only gets supervised garden time daily. BUT even he could work that click noise is when it's his chance to tailgate my other cat out! I've also witnessed it to unlock when my cat (not allowed to exit, only enter) was by the flap from the inside and my dog (chip not set up) was outside. It unlocked when it wasn't meant to! We're now having to shut kitchen door when not at home to ensure our blind cat won't get out. this was the reason why we invested in this cat flap in first place... Also be aware it will unlock when battery is low (mine didn't beep to let me know in advance). Please, ensure you take extra precaution if it's dangerous for your indoor cat to escape. I've contacted manufacturers, but they refused to add caution regarding tailgaters nor stop advertising it as safe in multi cat household...

Finally a cat flap that works

This is the third type of microchip flap that we've bought. The 1st one only worked when connected to mains power. The 2nd one would only open from the inside, so our cat was stuck outside. This cat flap keeps our little escape artist inside when it's locked. He had a bit of difficulty to start. The reader takes a short time to read the microchip before it opens the door. He is used to it now.

Very good flat with several useful functions

Very good product with several different modes. My two timid cats are very timid and they were scared to use the flap because of the click sound. Started off using non-microchip reading mode, then moved to maximum delay option. Now they use the flap happily without any hesitation. Highly recommended.

Reviews from other countries

Automatisk matare 400 ml

Doesn't open

The lid won't open. Just keeps clicking.

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Voerautomaat 400 ml

Works perfectly

I have two of them, I'm really happy with them and so are the cats. The water bowl is also great. Quite expensive, but definitely worth the money!

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Comedouro automático 400 ml

My opinion

Overall, it's not that bad, but there are two negative points for me. The first is the container's capacity, which is a bit small. I would have preferred a larger one so I could leave it out for two or three days without worrying. And the second, and most important for me, is that when my cat goes to eat, the door opens, but when the other cat hears my cat eating, he comes over and takes his place, and the lid doesn't close, even though my cat is no longer there because he gave up his spot to the other cat.

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Automat na krmení 400 ml

Unsatisfactory

Unfortunately, this bowl was apparently designed by people who don’t own cats. It’s not well thought out. A cat that shouldn’t be eating from the bowl can easily get to the food along with the right cat. Either it stands next to it or comes from the side. The lid closes slowly after the right cat leaves, even at the highest speed setting. The batteries run out quickly. One of the two bowls I have is very noisy.

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Voerautomaat 400 ml - SureFeed Microchip Voerautomaat

Expensive for what you get, works alright

These feeding bowls broke after 3 years. The lid mechanism was too worn out by then and it wouldn’t open properly anymore. Other than that, it’s a good feeding bowl and the lid responds quickly to the chip. Just a heads up: If you have a strong and fast cat who’s really hungry, they can manage to get their mouth between the lid and the edge with enough speed and push it open again. Now that both bowls are broken, I find them too expensive to buy again.

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Automat na karmę 400 ml

Makes life easier

Bought with my cat in mind, who has chronic food intolerance, needs to take medication, and as if that wasn’t enough, likes to eat in small portions. There’s another cat at home who used to constantly steal her special diet food. After buying this bowl, the problem completely disappeared. My cat got used to it very quickly, practically straight away and without any training programme. The price isn’t low, but it’s absolutely worth it for our peace of mind.

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distributeur de 400 mL

very useful

I bought it for my 15-year-old kitty to stop the two greedy ones I feed from eating her kibble. Training went relatively well and she’s been using it on her own since February. However, she doesn’t like it when I put the double bowl in—she won’t touch the wet food if it’s in the dispenser.

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distributeur de 400 mL

Very satisfied for one of my cats

I bought this feeder for my two cats. It's really convenient to be able to register several microchips. Unfortunately, one of my cats gets scared every time the lid opens, even with the training mode. This option was very helpful for the cat who has now got used to the feeder. It's great to have two types of bowls as well as the little mat. We'll see how long the batteries last, since it does need four of them. But overall, I'm happy with my purchase.

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Voerautomaat 400 ml - SureFeed Microchip Voerautomaat

Ideal

Ideal for giving each cat their own food. The kitten figured out how it works after just one day. The adult cat needed three days.

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distributeur de 400 mL

Excellent

When you have cats with different diets, this bowl is brilliant and makes your life so much easier!

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Tillbehör: 2 st SureFeed Slow-Feeding utbytesskålar, 375 ml, gröna

Too cramped for the cat to eat from

The big obstacles in the bowl are too large, the cat can't even try to eat directly so it all just ends up with her using her paws to get the food out. Doesn't feel like that's the intention. Also, the bowl is light in weight and with just a bit of food, the cat sometimes grabs the rubber strip and then the whole bowl moves out of place. Another problem is that the cat opens the SureFeed machine, but when she backs away and uses her paws instead, the SureFeed closes because the ID chip gets too far from the sensor in the SureFeed.

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Voerautomaat 400 ml - SureFeed Microchip Voerautomaat

It's okay, but pricey for what you get

I've had the feeder for quite a while now, and I'm pretty happy with it, but for the price you wouldn't expect teething problems, yet there are a few: - Setting it up is tricky because sometimes the feeder doesn't immediately register the chip - The feeder doesn't always open when the cat puts its head under the sensor - Mould: If the food isn't eaten straight away, moisture gets in because the lid is closed, and this causes the rubber to go mouldy. Even if you clean the bowls every day. - Fast cats also get to eat, as the flap stays open

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distributeur hermétique de 400 mL

After 2 years, they gave out on me

I bought 3 of them. After 2 years, all 3 broke on me... €240 down the drain. And the warranty, well, doesn't work... because I didn't know you have to register with Petscare using the number on the box.

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distributeur de nourriture (capacité : 400 mL)

Excellent

Having three cats, two of which need special medical diets, I invested in these feeders and I'm delighted. Each cat has their own feeder and their own food, no competition, no stealing (although technically it's possible from the back). It's quiet, my cats quickly got the hang of it thanks to the training mode, and it's easy to clean. The app lets you track their meals and set portions. In short, this thing is brilliant.

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distributeur de 400 mL

Non-existent after-sales service 😡😡😡

Avoid at all costs, way too fragile and way too expensive 😡😡😡 If you don't need anything, call them.

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Voerautomaat 400 ml - SureFeed Microchip Voerautomaat

Doesn't work when a pet really needs to follow a strict diet

The cat with severe IBD and therefore on a special diet just manages to break into the SureFeed. It was already secured with an extra lid. I was suspicious and set up a camera, and it was clearly visible that he could still steal some kibble. As a result, another serious intestinal inflammation and again a lot of money spent at the vet. The idea is nice, but unfortunately it's not suitable when a cat really can't have any other food.

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Voerautomaat 400 ml - SureFeed Microchip Voerautomaat

Neither the lifespan of the container nor the batteries is accurate

I've had the feeder for 2 years now.. they claim with Duracell batteries it'll last 6 months.. but honestly, it's more like 3 months. And they say the feeder has a lifespan of 6 years.. but really, it's 2 years because the motor has already given up. Also, it's really awkward for a Maine Coon to eat from it because the arch gets in the way a lot. So if you're still thinking about buying it.. DON'T do it for a big cat.

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Voerautomaat 400 ml - SureFeed Microchip Voerautomaat

Fantastic

Costs a bit, but you get something good in return! My cats needed a little time to get used to the feeders, but now it's great—no more eating from each other's bowls, and they can just eat whenever they want without the other cat joining in.

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