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Worth every penny!

We had previously owned the standard sized SureFlap microchip cat flap for several years, but decided to purchase this larger model due to our small elderly arthritic cat having trouble squeezing through our previous flap comfortably. This flap is everything we could have hoped for, and our cat is so much more comfortable! It has an exceptional range of different modes, including 2 modes that extend the time before the flap locks again after opening, which is really useful for nervous cats.

Room to improvement

Got 2 of these for my 2 cats who have FLUTD and IBD. Took 4 weeks to get them to use it properly. Considering the price of this feeder is a shame that the batteries are non-rechargeable. Furthermore, we should be able to choose the colour instead of spending more money on the coloured accessories. Also, one of my cats needs to lunge his head to activate the feeder due to the positioning of his chip. Not very comfortable for him as he needs to move fast to not get his head trapped by the door.

Perfect

This cat flap does what it should. The manual makes installation and setup relatively simple. The flap opens for the right cats at the right time!

No more unwanted visitors

I bought this recently as we had an 'intruder' in the house a few times which was causing my kitten a lot of distress. Took a few days to get used to it, especially as the flap was smaller than the original flap but after about 4 or 5 days he was using it happily enough. He hasn't quite worked out that other cats can't get in but he is settling down and is less stressed than he was. I just hope he doesn't get too big for the hole as it would mean getting a new glazed panel with a bigger hole.

Perfect!

This is perfect for what I needed it for, it keeps out neighbours/stray cats whilst also giving my cat the freedom to come and go as he pleases, plus no more lost chips that you have to attach to collars!

first class customer service

I am so impressed! I acquired a Sureflap cat flap when I moved into my house two years ago and it has worked perfectly the whole time. Recently however I was woken at 1am to a cat fight and came downstairs to find a large ginger tom had gotten in and was stuck! Realised the cat flap had broken so following the online troubleshooter on the company website they diagnosed a problem they could resolve with a new part so at 3am on a Tuesday morning I got an automatic notification that they would send it out, which after another notification at 5pm the same afternoon, they did. It arrived the next day and was actually a complete replacement for the inside frame/door/latch. With their clear video tutorials it was easy to switch over and by 6pm on Wednesday it was as good as new and it didn't cost a penny! Efficient, effective and easy!

Game Changer for Cats with Different Feeding Habits or Food

If you have a super greedy cat and a grazer cat like I do, this product is a must have in your household. I hesitated over the price for quite a while but there is nothing else like it out there. It is quite a big contraption but now I can feed my grazer cat and walk away knowing that the greedy cat will not be able to steal his food as soon as he can (it is very satisfying watching him try). The grazer cat will then be able to eat his food throughout the day as and when he pleases.

Game Changer for Cats with Different Feeding Habits or Food

If you have a super greedy cat and a grazer cat like I do, this product is a must have in your household. I hesitated over the price for quite a while but there is nothing else like it out there. It is quite a big contraption but now I can feed my grazer cat and walk away knowing that the greedy cat will not be able to steal his food as soon as he can (it is very satisfying watching him try). The grazer cat will then be able to eat his food throughout the day as and when he pleases.

A brilliant cat flap

I first bought the SureFlap cat flap for my old flat, about 3 years ago. Previous to that I had spent a fortune on magnetic and then the petporte cat flaps. One of my cats, who likes to use his paws to open the door got himself stuck in both the magnetic and petporte ones, but never in the Sureflap. It's very well designed - the others led to break ins, but not the Sureflap. When I moved I bought another one for a double glazed door panel and it looks and works brilliantly. Highly recommend!

Not good if your cats like sharing

I purchased this so my elderly, thin cat could have free access to food without my fat boy eating it all. Took her just 2 weeks to work it, unfortunately fat boy quickly worked it out too. My old girl tolerates fat cat so they are both able to get under the chip reader together! Even if she isn't up to sharing, fat cat is tall enough to reach over the side plate and steal biscuits! So not ideal if you have cats that are friendly with each other or tall enough to reach over the sides.

Absolutely did the trick

Bit wary when I bought this item - for 2 large cats - but certainly did exactly what it says on the box. One of my cats not at all keen because of the loud click the catch makes but when re-set delay to maximum he was OK with it and over time I was able to reduce the time delay on the locking mechanism to default. Certainly reduced the stress levels in the house! Just moved so need to get another one!

Excellent product

Don't waste your money on a "magnet controlled" flap from a different manufacturer (clunky, unpredictable, badly designed). The SureFlap flap WORKS. The clicks did not put off my cat - she found the newness of the flap a little stiff at first. But she got it within 2 days. The 10 second delay option has been brilliant, giving her a chance to keep trying until the flap opens.

Feeding problem solved

Now little miss greedy cannot eat all the food and little miss picky can eat throughout the day as she wishes Would suggest consider including batteries in pack

Superb

The locking wheel prong broke which enabled any cat to come so the first night I had to sellotape the door shut. I emailed Sureflap that evening & got an automated reply. It didn't stop there cos I got another email the next morning asking me for serial no and address & they were going to send replacement free. Sure enough, the next day I received it in the post. Wow! Never had such good service, excellent. I've been very pleased with cat flap, does exactly what it says on the 'tin.'

Great unit, great customer support

We have had our sure flap for about two years. Before that we had a petporte but it just never seemed to work properly. The sure flap works unflinchingly and has done since installation. Our cats trust this one.. I thoroughly recommend sure flap. Also their customer support is nothing short of superb.

Reviews from other countries

Automatisk matare 400 ml

Doesn't open

The lid won't open. Just keeps clicking.

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Voerautomaat 400 ml

Works perfectly

I have two of them, I'm really happy with them and so are the cats. The water bowl is also great. Quite expensive, but definitely worth the money!

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Comedouro automático 400 ml

My opinion

Overall, it's not that bad, but there are two negative points for me. The first is the container's capacity, which is a bit small. I would have preferred a larger one so I could leave it out for two or three days without worrying. And the second, and most important for me, is that when my cat goes to eat, the door opens, but when the other cat hears my cat eating, he comes over and takes his place, and the lid doesn't close, even though my cat is no longer there because he gave up his spot to the other cat.

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Automat na krmení 400 ml

Unsatisfactory

Unfortunately, this bowl was apparently designed by people who don’t own cats. It’s not well thought out. A cat that shouldn’t be eating from the bowl can easily get to the food along with the right cat. Either it stands next to it or comes from the side. The lid closes slowly after the right cat leaves, even at the highest speed setting. The batteries run out quickly. One of the two bowls I have is very noisy.

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Voerautomaat 400 ml - SureFeed Microchip Voerautomaat

Expensive for what you get, works alright

These feeding bowls broke after 3 years. The lid mechanism was too worn out by then and it wouldn’t open properly anymore. Other than that, it’s a good feeding bowl and the lid responds quickly to the chip. Just a heads up: If you have a strong and fast cat who’s really hungry, they can manage to get their mouth between the lid and the edge with enough speed and push it open again. Now that both bowls are broken, I find them too expensive to buy again.

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Automat na karmę 400 ml

Makes life easier

Bought with my cat in mind, who has chronic food intolerance, needs to take medication, and as if that wasn’t enough, likes to eat in small portions. There’s another cat at home who used to constantly steal her special diet food. After buying this bowl, the problem completely disappeared. My cat got used to it very quickly, practically straight away and without any training programme. The price isn’t low, but it’s absolutely worth it for our peace of mind.

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distributeur de 400 mL

very useful

I bought it for my 15-year-old kitty to stop the two greedy ones I feed from eating her kibble. Training went relatively well and she’s been using it on her own since February. However, she doesn’t like it when I put the double bowl in—she won’t touch the wet food if it’s in the dispenser.

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distributeur de 400 mL

Very satisfied for one of my cats

I bought this feeder for my two cats. It's really convenient to be able to register several microchips. Unfortunately, one of my cats gets scared every time the lid opens, even with the training mode. This option was very helpful for the cat who has now got used to the feeder. It's great to have two types of bowls as well as the little mat. We'll see how long the batteries last, since it does need four of them. But overall, I'm happy with my purchase.

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Voerautomaat 400 ml - SureFeed Microchip Voerautomaat

Ideal

Ideal for giving each cat their own food. The kitten figured out how it works after just one day. The adult cat needed three days.

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distributeur de 400 mL

Excellent

When you have cats with different diets, this bowl is brilliant and makes your life so much easier!

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Tillbehör: 2 st SureFeed Slow-Feeding utbytesskålar, 375 ml, gröna

Too cramped for the cat to eat from

The big obstacles in the bowl are too large, the cat can't even try to eat directly so it all just ends up with her using her paws to get the food out. Doesn't feel like that's the intention. Also, the bowl is light in weight and with just a bit of food, the cat sometimes grabs the rubber strip and then the whole bowl moves out of place. Another problem is that the cat opens the SureFeed machine, but when she backs away and uses her paws instead, the SureFeed closes because the ID chip gets too far from the sensor in the SureFeed.

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Voerautomaat 400 ml - SureFeed Microchip Voerautomaat

It's okay, but pricey for what you get

I've had the feeder for quite a while now, and I'm pretty happy with it, but for the price you wouldn't expect teething problems, yet there are a few: - Setting it up is tricky because sometimes the feeder doesn't immediately register the chip - The feeder doesn't always open when the cat puts its head under the sensor - Mould: If the food isn't eaten straight away, moisture gets in because the lid is closed, and this causes the rubber to go mouldy. Even if you clean the bowls every day. - Fast cats also get to eat, as the flap stays open

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distributeur hermétique de 400 mL

After 2 years, they gave out on me

I bought 3 of them. After 2 years, all 3 broke on me... €240 down the drain. And the warranty, well, doesn't work... because I didn't know you have to register with Petscare using the number on the box.

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distributeur de nourriture (capacité : 400 mL)

Excellent

Having three cats, two of which need special medical diets, I invested in these feeders and I'm delighted. Each cat has their own feeder and their own food, no competition, no stealing (although technically it's possible from the back). It's quiet, my cats quickly got the hang of it thanks to the training mode, and it's easy to clean. The app lets you track their meals and set portions. In short, this thing is brilliant.

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distributeur de 400 mL

Non-existent after-sales service 😡😡😡

Avoid at all costs, way too fragile and way too expensive 😡😡😡 If you don't need anything, call them.

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Voerautomaat 400 ml - SureFeed Microchip Voerautomaat

Doesn't work when a pet really needs to follow a strict diet

The cat with severe IBD and therefore on a special diet just manages to break into the SureFeed. It was already secured with an extra lid. I was suspicious and set up a camera, and it was clearly visible that he could still steal some kibble. As a result, another serious intestinal inflammation and again a lot of money spent at the vet. The idea is nice, but unfortunately it's not suitable when a cat really can't have any other food.

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Voerautomaat 400 ml - SureFeed Microchip Voerautomaat

Neither the lifespan of the container nor the batteries is accurate

I've had the feeder for 2 years now.. they claim with Duracell batteries it'll last 6 months.. but honestly, it's more like 3 months. And they say the feeder has a lifespan of 6 years.. but really, it's 2 years because the motor has already given up. Also, it's really awkward for a Maine Coon to eat from it because the arch gets in the way a lot. So if you're still thinking about buying it.. DON'T do it for a big cat.

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Voerautomaat 400 ml - SureFeed Microchip Voerautomaat

Fantastic

Costs a bit, but you get something good in return! My cats needed a little time to get used to the feeders, but now it's great—no more eating from each other's bowls, and they can just eat whenever they want without the other cat joining in.

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