21/03/19 | Greg
catalog.explore.reviews.rating.accessibility.label: 4/5

Brilliant!

This is definitely the best investment we made last year. After empty food bowls in the house each morning (emptied by all and sundry cats in the neighbourhood) AND a very vicious cat fight in the kitchen between one of our cats and another neighbouring cat we decided to try the Sureflap. It works brilliantly keeping out all other cats except our 2. Extremely happy with it. One small problem is that Pickle leaves through the cat flap quite slowly and it doesn't always close shut properly.
11/02/19 | Dabernathy
catalog.explore.reviews.rating.accessibility.label: 2/5

Dissapointed

After many years of Sureflap use, I found a neighbor (non chipped)cat coming out of the cat door. It had apparently followed my cat into the door before it locked or my cat was close enough to the door that it unlocked allowing the neighbor cat access through the door. So this doesn't completely prevent a non micro chipped animal to enter.
15/01/19 | Dee
catalog.explore.reviews.rating.accessibility.label: 5/5

Works brilliantly

Set it up easily with my 2 cats . Just put some treats in the tunnel. Stops little Paddy from next door but one stealing my cats food. Sweet little cat but Greedy
11/01/19
catalog.explore.reviews.rating.accessibility.label: 5/5

Very good

Easy to instal, works as described. Our relatively small cats didn’t take long to learn to use it. It does click so if you have a cat who objects to snappy / clicking noises it might be an issue, but ours will sit next to us while we use power tools so it was no problem for them. Best of all, the big bad bully cat who kept coming in and terrorising ours is now kept out. Highly recommended.
26/12/18 | Adam
catalog.explore.reviews.rating.accessibility.label: 4/5

I'm gutted, even though it's a great product

Unfortunately, like only 1 other reviewer, this product seems to be ineffective for my situation. Bought 2 and the greedy cat took to it immediately, but the one who likes to graze won't go near it. He doesn't want to put his head under the arch, and the motor sound terrifies him. Alas, I was so excited for this and feel really sad. Otherwise it's a great product.
17/12/18 | Fran Low
catalog.explore.reviews.rating.accessibility.label: 5/5

Be careful if you have very large cats

I have used these for about 6 years, have 4 cats & 3 feeders, they are all on different diets. One will eat nothing but biscuits - sadly. One on a renal diet, one on a normal elderly diet & have just rescued a skip diver, counter surfer dustbin cat. My Maine coon cannot use his properly. He has a very long neck & because his microchip is between his shoulder blades, it won't recognise it until his head is out the other side of the arch. It then opens & he panics running off with it around his neck. I could use the rfd tag, but, he has never had a collar & feeding him on the hall windowsill at the top of the stairs that only he can reach, seemed an easier option. They are rather large & tricky to clean, especially if your cat eats like a rotavator! Very good item that does save you money as less waste from spoiled food.
14/12/18 | Jackie
catalog.explore.reviews.rating.accessibility.label: 4/5

At last!

I didn’t think my daft cat was going to get it but after almost 6 weeks he’s had a eureka moment and ‘by Jove he’s got it’! We have one cat on a special diet so now he’s learned which bowl is his and all going well. Great idea just give it time and they will get it eventually. Only one design flaw is when on trainer mode the light constantly flashes draining the battery and as with our stupid cat got through lots during that phase.
13/12/18 | sophie Ride
catalog.explore.reviews.rating.accessibility.label: 5/5

VIP entrance!

With the price of this product I wanted to give it 6 months before reviewing.This has been such a great purchase!! It gives the cats their daytime freedom and they enjoy going through the the tunnel.I am happy as I know that nothing else can come in the house without the chip opening the door and the draft excluder on it is perfect at keeping the cold out. I've used 3 tunnel add ons for this on my back house wall and it's fine.The click people speak of is not an issue for my two cats (3yrs old)
01/12/18 | Debbie
catalog.explore.reviews.rating.accessibility.label: 5/5

Excellent product

Reiterating other reviews, this is a brilliant little cat flap. Mickey is a bit of a chubster, but still manages to get in & out easily. He was initially wary of the clicking noise as it unlocks, but has since realised what it is & isn’t bothered. I find it is sensitive, & can hear it clicking the minute his head is anywhere near the flap. It’s less draughty than the manual one & has various settings, so the negative reviews on that are misleading. I have a much calmer cat & no more intruders!
11/11/18 | Ethel
catalog.explore.reviews.rating.accessibility.label: 5/5

Excellent product

Used to have a bully of a tom cat so never had a problem with intruders so an ordinary cat flap was fine. That all changed after his sad demise - I now have two very nervy females who were terrorised by other cats coming into the house. This flap allows my cats to come & go but they can rest easy knowing they are now safe when indoors. Very easy to set up and cats soon get used to the click as they come through the flap. Wonderful item.
08/11/18 | Mrs Angela Dunn
catalog.explore.reviews.rating.accessibility.label: 5/5

Money well spent!

I am delighted with this product. The local bully-cat used to chase my gentle little cat in through the ordinary cat flap and beat her up her in her own home. Since I bought SureFlap cat flap only my cat can come in and so she’s safe now.
22/10/18 | Alex
catalog.explore.reviews.rating.accessibility.label: 5/5

Good cat keys :-)

It's the first flap for my cat and it seems that he liked it. At first he wasn't sure what to do but he got used it if within a few days. It's big enough for bigger cats (mine has 5 kg) and well made. Setting up and chip learning is a piece of cake. It needs 4 'C type' batteries to work (not included). The noise it makes when opening/closing is quite loud so may frighten some cats at the beginning. I would recommend it, but I have it just for two weeks.
07/10/18 | Dachse
catalog.explore.reviews.rating.accessibility.label: 5/5

Very good

Firstly in reply to the previous 2 (misleading) comments: 1 - There is a ;ow battery warning light clearly visible on the inside top right of the housing. 2 - You can revert to manual (Non-microchip) mode easily by following the simple instructions in the booklet provided. Does what I wanted it to do - keeps out the neighbours unfriendly cat and allows my 2 cats access. Simple to fit and simple to set up.
19/09/18 | DIANE WOOD
catalog.explore.reviews.rating.accessibility.label: 3/5

NO GOOD FOR A NERVOUS CAT

WE BOUGHT THIS TO STOP AN INTRUDER CAT BUT WE JUST CANNOT GET OUR VERY NERVOUS CAT TO ACCEPT THE CLICKING NOISE. WE HAVE BEEN TRYING FOR 3 MONTHS, EVERYTHING WE CAN THINK OF, AND SHE WOULD RATHER STAY IN ALL DAY OR STAY OUT, BUT SHE WILL NOT USE IT. WE HAVE HAD TO RESORT TO USING IT AS A NORMAL FLAP WHICH TOTALLY DEFEATS THE OBJECT. IT IS A PARTICULARLY LOUD CLICK! SO PLEASE NOTE IF YOU HAVE A VERY NERVY CAT DO NOT GET ONE!
15/09/18 | Christina
catalog.explore.reviews.rating.accessibility.label: 4/5

A problem solved

I put a few treats in the bowl and my cat's chip was registered straight away. The learning process is well designed. My fussy grazer learned to use this within a few days. Now I can leave her food down, safe in the knowledge my other cat - an ex-stray, rubbish bag raider who is *always* hungry - can't steal it. Only negatives are the box wasn't glued together properly and fell apart when opened. And I find the open/close switch sometimes doesn't register it was pressed.
31/08/18 | Tony
catalog.explore.reviews.rating.accessibility.label: 5/5

Amazing customer service

My feeder wouldn't recognise the cat and would only open for a second before closing on her snout! Went through the troubleshooting guide with no luck and was sent a new feeder out within 2 days. Superb can't praise them enough. Well done guys.
30/08/18 | Annmarie Curran
catalog.explore.reviews.rating.accessibility.label: 5/5

Best purchase ever

I bought 3 and its definitely money well spent, my fur babies all get their own food to eat without stealing leftovers.
17/08/18
catalog.explore.reviews.rating.accessibility.label: 4/5

Sureflap give great customer service

I have had one of these for years and with 2 cats in and out it has worked hard. It is great that other cats can't get in, because our cats need to know they are safe from the local tomcat tearaway. Anyway if bits have worn over the years a quick look at sureflap website gives access to trouble shooting guides and videos. The customer support team get back to you really quickly and help sort it out. I would definitely buy one again.
13/08/18
catalog.explore.reviews.rating.accessibility.label: 5/5

I now have two!

So good keeping the kitten from eating the old guy's food - but as she grew a little and started with more adult food - had to get another to prevent him eating hers! great product - no more flies!! woohoo
12/05/18
catalog.explore.reviews.rating.accessibility.label: 5/5

Excellent product

I've had cats and flaps for over 30 years and this is the best quality product I've found. More expensive than a regular one but worth every penny. Very simple to set up and program and fits perfectly into the hole from my previous flap. All flaps make a noise as the door swings back into place, this makes an additional small clicking sound as the lock releases and is less draughty than many. The entrance is slightly smaller than average so may not suit very large cats but not a problem for me.

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