SureFlap XXL Microchip Pet Flap

We have had our sure flap for about two years. Before that we had a petporte but it just never seemed to work properly. The sure flap works unflinchingly and has done since installation. Our cats trust this one.. I thoroughly recommend sure flap. Also their customer support is nothing short of superb.

Its very pricey which made me hesitate at first but so pleased I did buy one as its been wonderful. It took my cat a couple of weeks to get used to it,but it does explain fully in the handbook how to train a hesitant cat to use it. Now he loves it and it enables me to fully monitor how much and what he eats (he is on a specific prescription diet and can only have small amounts often) . I recently sent for another feeder so impressed, he now has one upstairs and one downstairs. My other cats cant access his expensive prescription diet so this feeder will pay for itself over time.

There's not much to add. All reviews already mentioned all the cons. My big fat lady didn't like the idea at all in the beginning, but after about 2 weeks of training and a lot of patience it was fine. She's a very jumpy cat. It's now about3 years and it works great! Clean it once in a while, recharge batteries every 2years!

We installed this in June 2014. 2 days ago we needed to replace the battery. That's over a year with 1 cat and 1 dog using it, great! They both love it and took to it well. We have it always open to get out. Cat just slips through it. Dog does a superman and flies through it. Coming in the cat nice and easy walks up to it and waits for click to walk through it. The dog a bit more impatience, doesn't quite get it, runs to it and keeps hitting it until it opens. 13 months on it still works well! And they are both in and out a lot. Doggie is a pom/corgi mix. All I can say it we are very happy with the white (timber door fitted) SureFlap, thank you.

I have an older cat on a Hills prescription thyroid diet who needs to keep her weight up, and a younger cat who cannot stop eating! This feeder has been a godsend. It means I can now leave food down constantly for my older cat (who likes to graze) and the diet food for the greedy younger one. The food stealing was becoming anightmare and I was at my wits end. The surefeed was easy to set up and read both of their chips with no problem. My only grumble is that it didn't include a set of batteries, which given the price I would have expected. That said, it's an ingenious idea - I just hope the mechanism lasts!

I have now had 2 of these cat flaps in 6 years. They in general worked fine but their failure was sudden and distrssing for the cats. In the case of the first catflap failed after 4 yrs because the small tounge stopped dropping far enough to let the door open and the cats in. Now the second catflap has suddenly started locking my cats out which is distressing for them. The symptoms appear to be the same failure as the first but I will not know until I get home at the weekend to see it. This second catflap has only been in use 2yrs. This cat flap seems to have a life span determined by the number of times it is activated and the more cats in the household the shorter the lifespan. Unfortunately it is the only product out there that works even for a while.

Love love love it and so does my cat ..Very Easy to set up for microchip, my cat got used to using his catflap within 24 hours I am delighted he can come and go as he pleases with no worries about other cats gaining entrance, I can close his access at any time if it's necessary to keep him indoors Easy to keep clean Thank you for a great product and excellent customer service

bought this cat flap had to replace panel in upvc door it only took my cat a couple of hours to work it out and the enticement of chicken definitely helped with the learning process now I know my cat can come and go all day when I am at work and I don't feel so bad that I keep her in at night.

We are quite disappointed by the functionality, I wish you could give each pet a separate rule (pet A: in and out, pet B: in only). Unfortunately still an all or nothing. We have one kitten (that would need to get in if it runs out) and a grown up cat (in/out whenever he wants). door works perfectly well if you are ok with limited options.

This is excellent, as is Sureflaps customer service. The first one didn't work properly so Sureflaps replaced it and paid to have it re-fitted. Replacement works like a dream. Standard size just fits my female Maine Coon. Can't recommend this highly enough.

I was not sure such a complex thing could work so well but it does. My nervous cat finds it fine to use and no other cats get in. However it was quite difficult and expensive to fit to my brick wall. I needed to purchase 5 of the expensive tunnel extensions and also the mounting adaptor which is needed to screw the cat flap onto the wall. But worth it in the end.

We've never had a cat flap before so I'm pretty sure our cat had never seen one as he's only a year old and we've only just started letting him out,researched all the cat flaps and this one got such good reviews I went with it, it arrived few days after I ordered and we sent it off to the glaziers as we had a glass door and it had to be made in,once it was in it we tried everything to get kitty in to it,but he just wasnt having it,dreamies etc, nothing worked, he just didnt get it,I went to work the next day and left him miaowing like mad to get out, son got up about 2hours later and cat was out-yay he worked it out all by himself,but would he get back in as there is a slight delay of a second or so when he puts his head in to allow the reader to read his chip, but yes little while later he arrived into the kitchen and we havent looked back since, best thing is being able to control when it opens and not, we set it that he cant get in but not back out from about 9pm as we dont like him outdoors at night, and then just unlock it in the mornings,really simple to link his chip to it also, you just press the button and make sure your cat then passes through and thats it, best thing I've bought in a long time

I am so pleased and relieved to have found a solution to our intruder cat problems. In particular, the cat next door liked to come in and steal our cat's food and also our food! Our cat stood and watched with an anxious look on his face. My reduced bill for cat food (halved) is already paying for our new cat flap!

For a year our cats went out through a little kitchen window. On colder, especially windy days, it wasn't that pleasant to have that window open. We finally got this pet door installed into the upvc backdoor. It took them about a week to get used to it. At the moment we use it as an ordinary cat flap to get them used to it but the microchips have been stored so we can change it to microchip lock whenever we want. We have it in use for over a month now and it works great. I wouldn't go for a smaller one. This is the right size for fully grown cats. With this door you have great control and can even program in the times that they can go out. It does make a distinct clicking noise when it is set to microchip lock but you can even set the locking time up to 10 seconds to give your cat time to come in after the click. There's a lot more you can set with this flap. Instruction manual is clear. I highly recommend this pet door.

We got this pet door installed a month ago into a upvc door. Up till then our two felines got in and out through a small kitchen window. It took them a week to get used to the pet door. At the moment we're still using it as an ordinary cat flap even though the microchips are already stored in the system. It has a lot of handy programmable features and is a nice size for bigger cats. Wouldn't go for a smaller one. Design is sturdy. So far, so good.

The flat works very well. My cats got very quickly used to it. The batteries last long too and the flap itself is very good quality. It keeps other cats out. Would by it again.

After some unwelcome visits from a neighbour's cat in our house, we are very glad that only our two cats can use the flap. It took some time for them to get used to the sounds of the opening flap, but now works great.

Flap is now installed. Pushed both cats through the flap once and the chip number was registered instantly. Lured the cats to use the flap with treats for a few days and that did the trick. The size is also ideal, where finally a cat doesn't have to squeeze its way through the flap. 100% satisfied.

I have been waiting for a larger version of the SureFlap to be sold for a while now, as my Maine Coons do not fit through the standard size. This works just great and we can finally sit down and relax on the sofa, without having to constantly open the door for our cats to go out to play. Shame this didn't exist earlier. Both Cats and owner are happy :-)

I've had two generations of this. As soon as the warranty was up, the flap stopped working. The price for this junk is absolutely outrageous, especially since now I have to crawl around on the floor again to get rid of this rubbish. Hopefully there's a working alternative out there!!! Plus, this thing eats up batteries like crazy. So, definitely not recommended!!!

Installed in the garage wall with tunnel extensions. Not too noisy. I was worried my cat might be scared to use it because of the thickness of the wall and the click when it opens, but no, he used it easily. You can set it to open mode at first (without chip lock) so the cat gets used to it. I chose this size of cat flap, not because my cat is very big, but because of the tunnel—I thought he'd be more comfortable, and I don't regret it.

At first I had to practice a bit and it took a few days for my cats to figure it out, but now it works brilliantly and takes so much stress off all of us. I chose the larger flap. I have a Norwegian Forest Cat mixed with Maine Coon and apparently a purebred Maine Coon. In any case, I think the size is perfect for both of them and I’d definitely recommend going for the bigger flap if you have larger cats. And yes, the mechanism is actually a bit noisy.

The little door works well.. It almost completely lacks instructions for setting the opening and closing times.. It doesn't show whether the cat has gone through and whether it's inside or outside..

The flap is well made, and the closing mechanism is fairly quiet too. Installation was easy. But here's an important tip: The instructions assume it never rains or gets stormy. That's not the case here. Before fitting the outer panel, you should definitely seal all around the cut-out in the door with silicone, otherwise when it rains, water will get into the wide gap between the outer panel and the tunnel and soak through the door from the inside!

The cat flap doesn’t work. We can’t register our cat, either with the cat’s microchip or with the tag that came with it.

Our tomcat has to get his shoulder really close to the flap for it to react. There’s no room for his head in the tunnel anymore. After a week of trying, I ended up disabling the function. Now our tomcat and other cats just go through the freely swinging flap. I can’t recommend this product.

I’ve had the flap installed since January now. When everything works, it’s really good. Especially because it’s nice and big. I don’t want my cats going out at night. Unfortunately, the set time keeps resetting, so sometimes I find the cats outside again in the morning.

We have had this cat flap for a little over a year now. Our cat managed to open the previous cat flap, so it was time to buy one that closes better. But our cat can open this one too. He puts his head—and his chip—by the reader until he hears the lock click, then uses his claw to pull the flap forward and get through. Knowing that a fox walks around here at night, I had hoped to keep the cat inside, but no luck. Clever cat. Other than that, it’s a fine flap.

I already have a "SureFlap Microchip Pet Door" between the house and the barn (works perfectly). The other pet door (same model) is between the barn and the outdoors, to keep unfamiliar cats out of the barn.

The first one we bought turned out to have a door that was too small for our biggest tomcat to comfortably get in and out (he became a bit of a square cat—temporarily—when squeezing through). Door number 2 was the brown pet door with chip reader (works really well), which we installed in the door leading out to our barn, so it’s snow-free outside even in winter. Even our big tomcat is really happy with it now. Door number 3 is the same as number 2, but will be installed in one of the barn’s two entrances (possibly a fourth door later on).

We’ve bought this product before and were very happy with it! The cat flap is worth its price and we’d buy it again anytime! By the way, our “old” Sureflap lasted almost 15 years. 💪🏻👍🏻😉

My cats have had a cat flap for 13 years and always used it without any problems, but it never had an outside lock! Now I had to activate it because of strange cats coming in, and my cats won’t go through anymore because the mechanism scares them! As soon as they put their heads in the tunnel, it makes a really loud click and they back away and run off! Now they don’t want to use it even without the lock! I’ve tried every suggestion out there for weeks! Nothing works! HELP!

Easy to programme. But I’m very disappointed with the insulation. The brush seals are too small and let a lot of air through the cat flap door.

I've had this cat flap for 5 years now. I've never had any problems—only my cat can get in thanks to his microchip. It's true that it makes a bit of noise, but it's not annoying, and you know when your cat comes in or goes out. I don't use the programming feature because I don't need it. The size is just right for a big cat. I'm very satisfied, it really makes life easier for everyone 😉