I'm gutted, even though it's a great product
Unfortunately, like only 1 other reviewer, this product seems to be ineffective for my situation. Bought 2 and the greedy cat took to it immediately, but the one who likes to graze won't go near it. He doesn't want to put his head under the arch, and the motor sound terrifies him. Alas, I was so excited for this and feel really sad. Otherwise it's a great product.
I didn’t think my daft cat was going to get it but after almost 6 weeks he’s had a eureka moment and ‘by Jove he’s got it’! We have one cat on a special diet so now he’s learned which bowl is his and all going well. Great idea just give it time and they will get it eventually. Only one design flaw is when on trainer mode the light constantly flashes draining the battery and as with our stupid cat got through lots during that phase.
A problem solved
I put a few treats in the bowl and my cat's chip was registered straight away. The learning process is well designed. My fussy grazer learned to use this within a few days. Now I can leave her food down, safe in the knowledge my other cat - an ex-stray, rubbish bag raider who is *always* hungry - can't steal it.
Only negatives are the box wasn't glued together properly and fell apart when opened. And I find the open/close switch sometimes doesn't register it was pressed.
Sureflap give great customer service
I have had one of these for years and with 2 cats in and out it has worked hard. It is great that other cats can't get in, because our cats need to know they are safe from the local tomcat tearaway. Anyway if bits have worn over the years a quick look at sureflap website gives access to trouble shooting guides and videos. The customer support team get back to you really quickly and help sort it out. I would definitely buy one again.
works well but draughty and noisy
change from a standard flap to a micro chip flap . neighbours cat would get in and eat all the food. programming realatively easy. batteries only last 4 months of 4 cats in and out 24/7 and when they do fail it jus fails by ticking open and closed ALL the time day and night till they are changed. its loud.... loud enough to wake you up and the door has a gap between the insulation and the tunnel,,, so its draughty but it does work. noisy and draughty sorryp
Very good quality cat flap
This cat flap is as good as previous reviews but I cannot for the life of me work out how to programme for the evening In Only mode so I have to do it manually at night and in the morning. The instructions need to be much clearer; I think there is a stage missing.
I bought these because the pup kept stealing the cat's food and one cat would lick all the juice off her sister's food!
It is a really good product and only got 4 stars because it just won't read the cat's microchips so they've had to wear collars and use the discs intead.
I have since moved to the middle east and we have had a phalax of ants makings an exploratory foray in to the kitchen - the seal has kept the ants out of the dishes! And those ants are tiny, like a grain of sand :D
We got this one as we have got 3 cats one of them is a Maine coon and he fits through fine at first we thought they would never get used to it we taped it open so they could use to going through the hole that was fine we then shut it and they took about a week to figure it out it took alot of treats and praise now they use it all the time
Fantastic idea, but much too big
Very disappointed that the unit as a whole is sooo big and bulky. The plastic bowl itself is 0.4litre but the whole unit it sits in is huge. But overall the product is a great idea, food is completely sealed so great to keep flies away in the summer, and does help keep food fresher longer. Would definitely recommend, but I wish SureFeed would make a more compact version, a smaller unit with a smaller bowl (closer to 0.2l). I have 6 ceramic food bowls down at one time (all 0.2l), and they don't take up very much floor space at all, but if I were to have six of these units down, they would take up way too much floor space! I also like to put a couple bowls up high, but these are much too bulky to be able to do that
Room to improvement
Got 2 of these for my 2 cats who have FLUTD and IBD. Took 4 weeks to get them to use it properly. Considering the price of this feeder is a shame that the batteries are non-rechargeable. Furthermore, we should be able to choose the colour instead of spending more money on the coloured accessories. Also, one of my cats needs to lunge his head to activate the feeder due to the positioning of his chip. Not very comfortable for him as he needs to move fast to not get his head trapped by the door.
No more unwanted visitors
I bought this recently as we had an 'intruder' in the house a few times which was causing my kitten a lot of distress. Took a few days to get used to it, especially as the flap was smaller than the original flap but after about 4 or 5 days he was using it happily enough. He hasn't quite worked out that other cats can't get in but he is settling down and is less stressed than he was. I just hope he doesn't get too big for the hole as it would mean getting a new glazed panel with a bigger hole.