1726 reviews forSureFeed Microchip Pet Feeder
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Top local reviews
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Amazing customer service
My feeder wouldn't recognise the cat and would only open for a second before closing on her snout!
Went through the troubleshooting guide with no luck and was sent a new feeder out within 2 days.
Superb can't praise them enough.
Well done guys.
Originally published in zooplus.co.uk
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Best purchase ever
I bought 3 and its definitely money well spent, my fur babies all get their own food to eat without stealing leftovers.
Originally published in zooplus.co.uk
Sureflap give great customer service
I have had one of these for years and with 2 cats in and out it has worked hard. It is great that other cats can't get in, because our cats need to know they are safe from the local tomcat tearaway. Anyway if bits have worn over the years a quick look at sureflap website gives access to trouble shooting guides and videos. The customer support team get back to you really quickly and help sort it out. I would definitely buy one again.
I now have two!
So good keeping the kitten from eating the old guy's food - but as she grew a little and started with more adult food - had to get another to prevent him eating hers! great product - no more flies!! woohoo
Excellent product
I've had cats and flaps for over 30 years and this is the best quality product I've found. More expensive than a regular one but worth every penny. Very simple to set up and program and fits perfectly into the hole from my previous flap. All flaps make a noise as the door swings back into place, this makes an additional small clicking sound as the lock releases and is less draughty than many. The entrance is slightly smaller than average so may not suit very large cats but not a problem for me.
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Broken cat flap
bought in jan stopped working in april, contacted zooplus only to be given a freephone number for sureflap,who then told me i had a faulty motor and they would send 1 in post for me to fit myself do you buy a washing machine from curry's then be expected to fit a new motor yourself i think not, anyway i did fit said part and it's working for now but will never buy anything like this from zooplus again as they should have taken responsibility for this as item as it was purchased from them.
Originally published in zooplus.co.uk
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OMG - best thing ever - no more wasted food & increased appetite
I thought I was going to have to send this back - took my dippy cat about 10 days to get used to it. Do take your time using the training mode - it really does pay off. Now he headbutts the flap out of the way to get to his food. Our cat is grazer rather than a scoffer. So his food dries out or the flies get it.Basically we bin around a third of his food. Not anymore, this seals it, keeps it moist and fresh and no flies can get to it. In fact, at last he is eating more food than ever.
Originally published in zooplus.co.uk
Customer service excellent
I bought this cat flap 4 years ago and it was straightforward to fit and my cat uses it frequently. Recently the lock button fell out. I rang SureFlap to find out if I could get a replacement part and they took my address and posted it to me without any charge even though it was outside the guarantee period. It arrived two days later. I am most impressed.
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Purrfect
These feeders are fab . My female cat would finish off her brothers food as well as her own . She’s now on a diet and can only eat her own food . Brilliant !
Originally published in zooplus.co.uk
Great for big sized cats
We have a 9 kg old cat and he likes this flap. Easy use and really big.
Know your cat!
I feel slightly guilty giving this a so-so review - the product seems to work perfectly, but it was a complete waste of money for us. The cat that is the main reason we got it - he's getting bullied out of his food - won't go near it. He is intimidated by the noise and hates having something over his head. He'd rather go hungry than use it. I should have known better! We'll have to try to sell it on, I guess.
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Keeps flies at bay!
Excellent and economic way of keeping cat food free from flies as the lid seals so well. No issues with my cat getting used to it and no issues with food theft too -bonus!
Originally published in zooplus.co.uk
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Answer to our prayers!
In a multiple cat home, our 4 microchip feeders are perfect for our 6 large Maine Coons and 2 smaller breeds to have dietary their needs successfully met. All took very quickly to the sounds and movement (even a very timid one). Batteries last surprisingly long considering how often they are used by snacking cats. No trouble from flies whatsoever in warmer months as units seal food off. These feeders couldn't meet their needs any better; very cleverly designed with a lot of thought.
Originally published in zooplus.co.uk
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FANTASTIC
So pleased with this high quality product. easy to install biggest part being cutting the hole in the door. Programming was easy though my kitten was well behaved and took to it like a duck to water being offered dreamies!. She loves it and other cats dont get in l have seen them trying. Be great if they make a WIFI verion you can lock / unlock by using an App. 10/10 from me.
Originally published in zooplus.co.uk
My Cats love SureFlap
I bought this SureFlap in the brown colour about 4-5 years ago and it is still going strong. I have found that using lithium batteries are the best, as they can stand colder conditions and keep their charge longer. Only had to replace silver stickers and these were free of charge from customer services at SureFlap. I recommend this item and most of my family have since bought item through Zooplus and seem very happy with it.
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Perfect for Multi cat Households
I bought one to try it out and it's fab. I have 2 cats who are chipped to this feeder as one of my other cats has to watch his diet. I also have a small female who has a delicate stomach so I am just about to order another so she can have her special food without the others taking it from her. Brilliant product, highly recommended.
Originally published in zooplus.co.uk
Excellent product
My husband and I were new to cat flaps, we didnt have one for our previous cat who tended to spend most of the day out then in for the evening. But this kitten is in and out at regular intervals so we looked into a cat flap to give him the freedom. Would highly recommend, a joiner fitted it in approximately 20 minutes to our rear door, best decision we made, it took a couple of days of patience in training him, coaxing with toys and treats as he was nervous at first of the clicking sound.
Brilliant
This is the second one of these I've purchased they are brilliant, stopped any uninvited guests coming in. So easy to install and programme. This is an excellent price too it's about £20 cheaper than when I bought one about 6 years ago.
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Best cat product ever
With two rescue British Shorthairs, one of whom I've learned will eat her body-weight in food per day given a chance, well, unsurprisingly she's been putting on weight and her sister has been losing out. So I bought two of these and slowly introduced the door movement over some weeks and now it's the new normal for them, with each cat automatically going to her feeder. This means I can better portion control and can obviously tell which cat has eaten what. Expensive? Not at all. A godsend.
Originally published in zooplus.co.uk
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Thrilled with this cat flap
My cat is now safe, thanks to this cat flap, we had an uninvited cat guest, eating my cats food, sleeping over and weeing in my house through the night, this is now all resolved with this brilliant cat flap, great invention, I would agree with some that the opening is a little smaller than my last cat flap, it took a few attempts for her to use, but is now happy n safe, so pleased we changed ..
Originally published in zooplus.co.uk
Reviews from other countries
||Germany
Futterautomat 400 ml
No chance
My three cats have been refusing to eat from the feeders for days now. The lids are still open so they can get used to them first... No idea why they're acting like this?! Really hope this changes soon.
This review has been translated.
View original||Italy
400 ml Distributore
Warning, it's a scam!!
Terrible product. While struggling to get my cat used to it, I realised that the mechanism didn’t close when the other cat arrived. Customer service suggested a reset, but it didn’t work. In the end, I never used it because it didn’t work, no refund, no help with exchanging the product. Over €100 down the drain.
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||France
distributeur hermétique de 400 mL
Top-notch dispenser
I was worried that after so many years with a "normal" bowl, my dog wouldn't get the hang of the system—she's 11 years old, but she figured out how to use it straight away. No more flies landing on her food, great invention, we're both delighted with it 😊🐕
This review has been translated.
View original|Netherlands
Voerautomaat 400 ml - SureFeed Microchip Voerautomaat
Good
I bought one litter box from you, looks great. And I have one litter box with a closed back. That's perfect, the other cat can't get in.
This review has been translated.
View original||France
distributeur de 400 mL
Perfect
My cat needed a bit of time to get used to it, but now she uses it perfectly. She has diet kibble. My other cat is greedy and can't eat the kibble anymore.
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View original||France
distributeur hermétique de 400 mL
Very practical but not durable
After 2 or 3 years, the motor no longer has enough power to open the lid. As for the battery, the consumption is reasonable.
This review has been translated.
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distributeur de 400 mL
More than delighted
I’m delighted, despite the investment. I was lucky enough to buy them while they were on offer.
I have two cats, one of whom has serious digestive issues and, of course, the other’s food bowl always seems tastier... It was a constant struggle to keep an eye on them, which was becoming impossible. So I bought two bowls and it’s brilliant. The bowls work with each cat’s individual microchip and now there are no more problems.
This review has been translated.
View original||Netherlands
Voerautomaat 400 ml - SureFeed Microchip Voerautomaat
Not suitable for cats with special dietary needs
The idea is good, but unfortunately this feeder doesn’t work with two cats on different diets. One cat can eat from the other’s bowl through the back as soon as the flaps are open. That’s not ideal if one cat is overweight and the other has an allergy and needs hypoallergenic food. Also, the flaps often don’t work properly, they either stay shut or remain open. In short, it’s unusable for us and a waste of money.
This review has been translated.
View original|Italy
400 ml Distributore
Good idea, but not completely effective with persistent cats
I bought the SureFeed for my two cats: the female eats slowly, while the male is very greedy and used to eat her portion too. At first it worked quite well and the female got used to it straight away. However, the male often interferes, comes over when it opens and pushes it aside. I had to buy an accessory to close the back because he managed to squeeze in. Now he blocks the lid as it closes, leaving it open. I'm not satisfied considering the price.
This review has been translated.
View original||France
distributeur hermétique de 400 mL
Attention
I thought it was a microchip-activated bowl to stop the cats from swapping bowls... But in the end, the bowl opens as soon as it detects any movement.
This review has been translated.
View original|Netherlands
Voerautomaat 400 ml - SureFeed Microchip Voerautomaat
Easy to understand but my cat is too big
I have a kitten and a 6-year-old ragdoll tomcat who I think might end up with a hernia eventually. I checked if they had larger sizes, but unfortunately not. Today is the first day, so I hope he’ll be able to stand at it better than he can now. Luckily, they both figured it out really quickly.
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|Germany
2 x SureFeed Ersatznäpfe, 400 ml, Edelstahl
Stainless steel?
I don't think it's stainless steel. More like aluminium.
This review has been translated.
View original||Netherlands
Voerautomaat 400 ml - SureFeed Microchip Voerautomaat
Super cosy
They now eat happily side by side from one bowl. One of them does have to wait a bit for the other, who belongs to the bowl, before they can join in eating.
This review has been translated.
View original|France
distributeur de 400 mL
Very useful purchase
I bought this bowl because I had a Labrador who was obsessed with food, including the cat’s. With this bowl, the problem was solved. For wet food, it stops it from drying out quickly, limits smells and keeps flies away… Bought it 4 years ago, it still works and hardly uses up alkaline batteries.
This review has been translated.
View original|France
distributeur de 400 mL
Very good
Very good and easy to use 👍
This review has been translated.
View original||Germany
Futterautomat 400 ml
Feed dispensers
Our two took to it really well.
This review has been translated.
View original||France
distributeur de 400 mL
Super handy
This is really a great bowl, although in the first few days I doubted my cat would ever get used to it. She’s very timid, so even the slightest movement of the lid at the start of the training really scared her. But in the end, she adapted very well. I use the bowl outside so that the kibble is just for her and doesn’t get eaten by any passing cats. It really makes life so much easier—I should have got one sooner.
This review has been translated.
View original||France
distributeur de 400 mL
Box crushed inside the parcel
I have nothing to say about the item itself, it meets my expectations. I ordered several things, including some litter. The outside of the parcel was perfect, but inside, the packaging box for the item was crushed. It would be good to add more padding inside the parcels to stop the items from moving around. The delivery company isn’t to blame.
This review has been translated.
View original|Spain
Comedero automático 400 ml
Good quality and very useful
It’s working really well for me. They’ve been in use for 2-3 years now (bought at different times, as their diets have changed over time) and there haven’t been any issues. Just a battery change once a year, if that.
I started with just one, so the cat with a special diet couldn’t access it, but the others could. Later on, one needed a hypoallergenic diet, another a renal diet, another an adult maintenance diet, and another a senior maintenance diet. I was able to easily reconfigure them so each one only detected a specific chip. Very satisfied.
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