1381 reviews forSureFeed Microchip Pet Feeder
Upload your product photoTop local reviews
Superb
The locking wheel prong broke which enabled any cat to come so the first night I had to sellotape the door shut. I emailed Sureflap that evening & got an automated reply. It didn't stop there cos I got another email the next morning asking me for serial no and address & they were going to send replacement free. Sure enough, the next day I received it in the post. Wow! Never had such good service, excellent. I've been very pleased with cat flap, does exactly what it says on the 'tin.'
Great unit, great customer support
We have had our sure flap for about two years. Before that we had a petporte but it just never seemed to work properly. The sure flap works unflinchingly and has done since installation. Our cats trust this one.. I thoroughly recommend sure flap. Also their customer support is nothing short of superb.
Reviews from other countries
||Germany
Futterautomat 400 ml
Only short-lived pleasure
I bought two for my cats and was totally satisfied at first. Having to change the batteries every few weeks was still okay. But now, after maybe a year, both are broken and don’t work anymore. Don’t buy these! Total waste of money!
This review has been translated.
View original||Portugal
Comedouro automático 400 ml
My opinion
Overall, it's not that bad, but there are two negative points for me. The first is the container's capacity, which is a bit small. I would have preferred a larger one so I could leave it out for two or three days without worrying. And the second, and most important for me, is that when my cat goes to eat, the door opens, but when the other cat hears my cat eating, he comes over and takes his place, and the lid doesn't close, even though my cat is no longer there because he gave up his spot to the other cat.
This review has been translated.
View original||Spain
Comedero automático 400 ml
It has built-in obsolescence
The feeder itself is great if you have several cats with different types of food, but after 3-4 years it stops working. This has already happened to me with two of them. The circuit board, which is the "brain" of the device, stops working and it just doesn't work anymore.
This review has been translated.
View original||Czechia
Automat na krmení 400 ml
Unsatisfactory
Unfortunately, this bowl was apparently designed by people who don’t own cats. It’s not well thought out. A cat that shouldn’t be eating from the bowl can easily get to the food along with the right cat. Either it stands next to it or comes from the side. The lid closes slowly after the right cat leaves, even at the highest speed setting. The batteries run out quickly. One of the two bowls I have is very noisy.
This review has been translated.
View original|Netherlands
Voerautomaat 400 ml - SureFeed Microchip Voerautomaat
Expensive for what you get, works alright
These feeding bowls broke after 3 years. The lid mechanism was too worn out by then and it wouldn’t open properly anymore. Other than that, it’s a good feeding bowl and the lid responds quickly to the chip.
Just a heads up: If you have a strong and fast cat who’s really hungry, they can manage to get their mouth between the lid and the edge with enough speed and push it open again.
Now that both bowls are broken, I find them too expensive to buy again.
This review has been translated.
View original|Poland
Automat na karmę 400 ml
Makes life easier
Bought with my cat in mind, who has chronic food intolerance, needs to take medication, and as if that wasn’t enough, likes to eat in small portions. There’s another cat at home who used to constantly steal her special diet food. After buying this bowl, the problem completely disappeared. My cat got used to it very quickly, practically straight away and without any training programme. The price isn’t low, but it’s absolutely worth it for our peace of mind.
This review has been translated.
View original||France
distributeur de 400 mL
very useful
I bought it for my 15-year-old kitty to stop the two greedy ones I feed from eating her kibble. Training went relatively well and she’s been using it on her own since February. However, she doesn’t like it when I put the double bowl in—she won’t touch the wet food if it’s in the dispenser.
This review has been translated.
View originalVerified purchase
This review is based on a verified purchase.
distributeur de 400 mL
Very satisfied for one of my cats
I bought this feeder for my two cats. It's really convenient to be able to register several microchips. Unfortunately, one of my cats gets scared every time the lid opens, even with the training mode. This option was very helpful for the cat who has now got used to the feeder.
It's great to have two types of bowls as well as the little mat. We'll see how long the batteries last, since it does need four of them. But overall, I'm happy with my purchase.
This review has been translated.
View original|Spain
Comedero automático 400 ml
Regular
I’d like someone to explain to me what good it is for me that the feeder only opens with a microchip if it DOESN’T CLOSE WHEN THE CAT LEAVES. The other cats have plenty of time to come and eat, and if there’s another cat eating—even if it’s not the one with the registered chip—it DOESN’T CLOSE. I guess it’s 'for safety', but honestly, the speed and force with which it closes doesn’t seem like it could hurt any cat. In the end, it doesn’t really fulfil its purpose properly.
This review has been translated.
View originalVerified purchase
This review is based on a verified purchase.
Voerautomaat 400 ml - SureFeed Microchip Voerautomaat
Ideal
Ideal for giving each cat their own food. The kitten figured out how it works after just one day. The adult cat needed three days.
This review has been translated.
View original||Belgium
distributeur de 400 mL
Excellent
When you have cats with different diets, this bowl is brilliant and makes your life so much easier!
This review has been translated.
View original
||Sweden
Tillbehör: 2 st SureFeed Slow-Feeding utbytesskålar, 375 ml, gröna
Too cramped for the cat to eat from
The big obstacles in the bowl are too large, the cat can't even try to eat directly so it all just ends up with her using her paws to get the food out. Doesn't feel like that's the intention.
Also, the bowl is light in weight and with just a bit of food, the cat sometimes grabs the rubber strip and then the whole bowl moves out of place.
Another problem is that the cat opens the SureFeed machine, but when she backs away and uses her paws instead, the SureFeed closes because the ID chip gets too far from the sensor in the SureFeed.
This review has been translated.
View original|Netherlands
Voerautomaat 400 ml - SureFeed Microchip Voerautomaat
It's okay, but pricey for what you get
I've had the feeder for quite a while now, and I'm pretty happy with it, but for the price you wouldn't expect teething problems, yet there are a few:
- Setting it up is tricky because sometimes the feeder doesn't immediately register the chip
- The feeder doesn't always open when the cat puts its head under the sensor
- Mould: If the food isn't eaten straight away, moisture gets in because the lid is closed, and this causes the rubber to go mouldy. Even if you clean the bowls every day.
- Fast cats also get to eat, as the flap stays open
This review has been translated.
View original
||Belgium
distributeur hermétique de 400 mL
After 2 years, they gave out on me
I bought 3 of them. After 2 years, all 3 broke on me... €240 down the drain. And the warranty, well, doesn't work... because I didn't know you have to register with Petscare using the number on the box.
This review has been translated.
View original||France
distributeur de 400 mL
Non-existent after-sales service 😡😡😡
Avoid at all costs, way too fragile and way too expensive 😡😡😡 If you don't need anything, call them.
This review has been translated.
View original||Netherlands
Voerautomaat 400 ml - SureFeed Microchip Voerautomaat
Doesn't work when a pet really needs to follow a strict diet
The cat with severe IBD and therefore on a special diet just manages to break into the SureFeed. It was already secured with an extra lid. I was suspicious and set up a camera, and it was clearly visible that he could still steal some kibble. As a result, another serious intestinal inflammation and again a lot of money spent at the vet. The idea is nice, but unfortunately it's not suitable when a cat really can't have any other food.
This review has been translated.
View original||Netherlands
Voerautomaat 400 ml - SureFeed Microchip Voerautomaat
both the lifespan of the container and the batteries is completely wrong
I've had the feeder for 2 years now... They say with Duracell the batteries last 6 months, but honestly it's more like 3 months. And the feeder is supposed to last 6 years, but in reality it's more like 2 years because the motor has already broken down.
Also, it's really inconvenient for a Maine Coon to eat from it because the arch gets in the way a lot.
So if you're still considering buying it... DON'T do it if you have a large cat.
This review has been translated.
View original